Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Hofker

Louisville,NE

Summary

Dedicated, highly-motivated and adaptable professional with a proactive attitude and the ability to learn quickly and take on new challenges. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Cut Flower Coordinator

Florist Distributing Inc.
Omaha, NE
08.1995 - Current
  • Negotiated with selected suppliers to obtain lowest unit cost.
  • Monitored product margins and managed product resales.
  • Maintained accurate records of purchase orders, invoices and shipments.
  • Attended trade shows and industry events to stay informed about new products and market trends.
  • Coordinated with cross-functional teams to understand material requirements and ensure timely delivery.
  • Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
  • Investigated potential issues or discrepancies related to product delivery or payment.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Assessed trends and inventory usage to provide maximum product coverage for different time frames.
  • Conducted market research to identify potential suppliers and evaluate product quality and pricing.
  • Ensured compliance with company policies and procedures related to purchasing activities.
  • Researched competitors and sourced new vendors.
  • Explained product features and benefits to company staff members and customers.
  • Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
  • Maintained supplier relationships to improve lead time, cost and quality.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Assessed vendor capabilities to determine if they met company standards for reliability, consistency and quality assurance.
  • Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Created and maintained relationships with vendors to ensure timely delivery of products.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Assessed condition of shipped products upon arrival to meet quality standards.
  • Monitored inventory levels and placed orders to replenish stock while minimizing excess.
  • Researched new sources for procurement opportunities while maintaining existing vendor relationships.
  • Tracked product and supply inventories and reported findings to supervisors.
  • Reviewed and approved vendor invoices.
  • Tracked orders and confirmed system lead times, delivery dates and costs.
  • Monitored stock levels and identified purchasing needs.
  • Assisted customers with placing orders for products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints or answered customers' questions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Delegated work to staff, setting priorities and goals.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Education

Dale Carnegie
Omaha, NE
05-2011

Associate of Arts - Business Administration

Metropolitan Community College
Omaha, NE
05-2003

Skills

  • Recordkeeping
  • Decision-making
  • Point of contact
  • Deadline management
  • Attention to detail
  • Document management
  • Presenting ideas and plans
  • Accounts reconciliation
  • Customer service
  • Verbal and written communication
  • Resource allocation
  • Task prioritization
  • Adaptability and flexibility
  • Event coordination
  • Scheduling and calendar management
  • Clear communication
  • Information collection
  • Data entry
  • Logistics coordination
  • Problem-solving
  • Discretion and confidentiality

Timeline

Cut Flower Coordinator

Florist Distributing Inc.
08.1995 - Current

Dale Carnegie

Associate of Arts - Business Administration

Metropolitan Community College
Tracey Hofker