Tracey Hogan
Orlando,Fl
Summary
Motivated and experienced professional in healthcare management known for high productivity and efficiency in task completion. Skilled in regulatory compliance, staff management, and patient care coordination. Excel at communication, leadership, and problem-solving to enhance resident care quality and facility operations. Ready to leverage expertise in healthcare administration to contribute positively to team success and resident well-being.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Management Supervisor
UBC Pharmacy
Lake Mary, FL
05.2022 - Current
- Manages staff of 21 employees, ensuring adherence to company policies and procedures.
- Leads team to implement and share best practices.
- Supervises daily operations per scope of work, program, and SOPs within contracted budget.
- Ensures adherence to project-specific procedures.
- Oversees staff development in service excellence.
- Ensures productivity and service standards are met.
- Interviews prospective employees, determining suitability for hiring.
- Contributes to the alignment of operational activities with strategic business initiatives.
- Monitors and communicates progress to management.
- Resolves complex cases requiring advanced expertise and discretion.
- Conducts extensive research to address unresolved problems.
- Resolve complex and escalated issues deviating from standard procedures.
- Aligns goals and expectations with upper management for targeted outcomes.
- Oversees daily team operations ensuring efficient workflow.
- Directs day-to-day tasks for full program management.
- Coordinates meetings with vendor partners and managers of patient access.
- Identifies operational efficiencies for project management improvement.
- Aids in creation of program metrics to enhance performance.
- Develops and revises training materials and PSPs as needed.
- Oversees new hire training programs to ensure skill development.
- Plans and delivers training sessions to improve employee effectiveness and address areas of weakness.
- Captures and organizes meeting outcomes into structured processes.
- Supports project manager by conveying program information to stakeholders.
- Prepares detailed meeting agendas for team discussions.
- Schedules and leads weekly team meetings.
- Provides ongoing support and coaching during individual meetings.
- Collaborates with other departments to streamline processes and improve efficiency.
- Oversees KPI tracking for program service level agreement fulfillment.
- Compiles quarterly KPI reports for company utilization and agent performance rankings.
- Ensures timely and accurate reporting of adverse events.
- Collaborates with external partners for reconciliation of AE data.
Lead Pharmacy Tech/Control Specialist
Pharmerica Pharmacy
Longwood, FL
11.2007 - 08.2022
- Kept pharmacy operations aligned with DEA standards.
- Entered prescription data into pharmacy system accurately.
- Created and updated patient records with current medication histories.
- Handled complex cases requiring advanced expertise and discretion.
- Mentored new employees on data entry protocols.
- Offered continuous assistance to maintain best practices.
- Analyzed and detected errors.
- Monitored trends to implement course correction.
- Facilitated discussions with vendors to ensure effective communication regarding new medication distribution.
- Optimized team workflow while maintaining task completion.
- Processed medication orders accurately.
- Verified insurance coverage for patients.
- Handled and expedited processing of claim reimbursements.
- Compounded sterile IV medications following strict aseptic techniques.
- Oversaw IV medication and supply inventory.
- Ordered, stocked, and kept precise records for IV supplies.
- Ensured accuracy and sterility of compounded medications through quality control checks.
- Trained new employees on IV preparation protocols while maintaining regulatory compliance.
- Filled and labeled prescriptions accurately.
- Ensured correct and timely dispensation of medications.
- Analyzed operations to discover areas for enhancement.
- Optimized procedures to maximize efficiency.
- Delivered exceptional customer service leading to high client satisfaction.
- Implemented quality control procedures for maintaining accuracy and safety in medication dispensing.
- Monitored adherence to high standards through established quality controls..
Lead Pharmacy Tech
CVS Pharmacy
Orland, FL
05.2004 - 09.2007
- Inputted prescription details into the pharmacy system accurately.
- Processed medication orders efficiently.
- Verified insurance coverage for prescription fulfillment.
- Facilitated resolution of various patient inquiries regarding prescriptions.
- Handled reimbursement processing for client claims.
- Guaranteed precise medication handling and labeling.
- Ensured timely dispensing of medications.
- Built positive rapport through excellent client interactions.
- Ensured optimal stock levels through meticulous management of inventory and compliance checks.
- Led team of pharmacy technicians, maintaining compliance with regulatory standards.
- Provided training to pharmacy technicians on best practices.
- Monitored performance of pharmacy technician team for adherence to protocols.
- Ensured optimal staffing levels by managing and creating shift schedules.
- Maintained smooth workflow by managing daily operational tasks.
Assistant Manager
Hollywood Video
Winter Park, FL
10.2000 - 05.2004
- Oversaw daily store operations, ensuring smooth opening and closing routines.
- Managed staff schedules to ensure adequate coverage throughout the day.
- Maintained commendable cleanliness and organization within the store environment.
- Interviewed prospective employees and conducted staff hiring.
- Trained new hires and assessed their performance.
- Evaluated current employees to ensure standards were met.
- Provided support and coaching in scheduled meetings.
- Developed campaigns aimed at increasing store performance.
- Executed promotional initiatives to enhance customer engagement.
- Led team to maintain customer service standards.
- Performed systematic inventory audits to uphold precise documentation.
- Oversaw stock replenishment to ensure timely availability.
- Arranged product displays for optimal visual appeal and customer accessibility.
- Resolved operational issues swiftly and effectively.
- Managed customer complaints promptly and efficiently.
- Handled staff conflicts with precision and care.
- Managed cash handling processes and conducted daily reconciliations.
- Executed daily deposits while maintaining accurate financial records.
- Ensured peak hour coverage by effectively managing staff schedules.
Education
Bachelors - Health Science, Healthcare Management
Seminole State University
05.2025
Associate - Science, Business Administration
Seminole State University
05.2022
Skills
- Employee Training and mentoring
- Performance Management
- Communication Skills
- Problem-solving aptitude
- Patient satisfaction
- Process Optimization
- Cross-functional team leadership
- Collaborate cross-functionally
- Healthcare administration
- Business operation management
Certification
- Seminole State University, Technical Certificate, Business Specialist, Magna Cum Laude, 05/02/22
- Seminole State University, Technical Certificate, Business Operations, Magna Cum Laude, 05/02/22
- Seminole State University, Technical Certificate, Management, 05/02/22
- FEMA Emergency Management Institute, IS-100.C: Introduction to Incident Command System, ICS-100, 06/02/24
- FEMA Emergency Management Institute, IS-200.C: Basic Incident Command System for Initial Response, ICS-200, 06/17/24
- FEMA Emergency Management Institute, IS-700.B: An Introduction to the National Incident Management System, ICS-700, 06/30/24
- FEMA Emergency Management Institute, IS-800.D: National Response Framework, An Introduction, ICS-800, 07/07/24
- Orlando Medical Institute, BLS, CPR, and First Aid Certified, 07/23/24
Relevant Courses
- Business Communication
- Prin. Financial Accounting
- Prin. Managerial Accounting
- Human Resources Management
- Prin. Of Nutrition
- Pharmacology and Lab Medicine
- Intro to Health Care
- Healthcare Financial Management
- Leadership Healthcare Organization
- Client Education in Healthcare
- Healthcare Trends and Issues
- Legal & Ethical Aspects in Healthcare
- Health Information Systems
- Medical Terminology
Timeline
Program Management Supervisor
UBC Pharmacy
05.2022 - Current
Lead Pharmacy Tech/Control Specialist
Pharmerica Pharmacy
11.2007 - 08.2022
Lead Pharmacy Tech
CVS Pharmacy
05.2004 - 09.2007
Assistant Manager
Hollywood Video
10.2000 - 05.2004
Bachelors - Health Science, Healthcare Management
Seminole State University
Associate - Science, Business Administration
Seminole State University
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