Tracey Holmes
Axis,AL
Summary
Dynamic and detail-oriented professional with experience as an Equipment Hauling Dispatcher at Pitts & Sons Inc. Proven ability in dispatch coordination and problem-solving, effectively managing high-stress situations. Skilled in utilizing dispatch software to optimize routes, enhancing service delivery and customer satisfaction. Strong communicator with a commitment to operational excellence.
Overview
24
24
years of professional experience
Work History
Equipment Hauling Dispatcher
Pitts & Sons Inc
08.2013 - Current
- Learned operational protocols for effective dispatching and communications.
- Assisted in coordinating logistics for timely deliveries and service requests.
- Utilized tracking software to monitor vehicle locations and optimize routes.
- Supported team by maintaining accurate records of dispatch activities.
- Adapted to dynamic schedules while prioritizing urgent requests efficiently.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Lead Pharmacy Technician
Searcy Hospital
02.2002 - 02.2013
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior technicians, enhancing team productivity and knowledge retention.
- Implemented workflow improvements, reducing medication dispensing errors and increasing efficiency.
- Coordinated inventory management processes, optimizing stock levels and minimizing waste.
- Analyzed pharmacy metrics to identify trends and recommend operational enhancements.
- Led quality assurance initiatives to enhance service delivery and patient satisfaction levels.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Education
No Degree - Pharmacy Technician
Capps College
Mobile Al02-2001
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Route navigation
- Closing tickets
- Conflict resolution
- Multitasking and organization
- Verbal and written communication
- Map reading
- Record keeping
- Tracking systems
- Training new hires
- Delivery procedures
- Call handling
- Critical thinker
Timeline
Equipment Hauling Dispatcher
Pitts & Sons Inc
08.2013 - Current
Lead Pharmacy Technician
Searcy Hospital
02.2002 - 02.2013
No Degree - Pharmacy Technician
Capps College
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