Tracey Hunter
Pearl,MS
Summary
Precise and dedicated Optical Manager with background hiring, guiding and supervising staff. Talented at leading by example when working directly with customers to match with ideal frames, explain prescriptions and answer questions. Expert at offering helpful feedback based on employee performance to boost customer service ratings.
Overview
14
14
years of professional experience
Work History
Vision Center Manager
Walmart Vision
10.2010 - Current
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Checked finished products to maintain optical standards, customer requirements, and special requests.
- Interacted with customers to help determine or suggest the best products to meet needs and achieve the desired look.
- Collaborated with Market Manager to plan staff schedules and determine hiring needs.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on the sales floor.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Assist Store Manager with hiring, supervising, and training all store associates.
- Motivate associates to exceed performance standards.
- Provide daily and weekly statistics to the District manager.
- Monitor and achieve profit, sales, and performance goals (i.e. reviewing the P&L).
- Achieve and maintain the highest level of customer service.
- Explained prescriptions, optical terminology and products to customers
Market Manager, Health
Walmart Vision Center
03.2007 - 09.2009
- Coached sales team members in effective selling strategies and closing techniques.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Directed work of 26 sales professionals at multiple offices across Mississippi and Louisiana.
- Aligning company goals with patient needs and expectations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08.2021
Skills
- Scheduling and Coordinating
- Administration and Reporting
- Employee Performance Evaluations
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Strategic Decision-Making
- Staff Development
Timeline
Vision Center Manager
Walmart Vision
10.2010 - Current
Market Manager, Health
Walmart Vision Center
03.2007 - 09.2009
Bachelor of Science - Business Administration
Southern New Hampshire University
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