Tracey Jackson
Healthcare/Supervisor
Milwaukee,WI
Summary
Accomplished leader in the healthcare industry with 25 plus years of experience. Highly knowledgeable Community Case Manager with proven expertise in client relations, service engagement and records management. Helps clients achieve critical services for diverse needs and elevates standards of care. Demonstrated abilities in working independently, maintaining organized schedules and following through on case needs. Strengths include strong interpersonal skills, cultural competence, and the ability to work effectively with diverse populations. Notable impact in previous roles includes successful coordination of community resources to maximize client well-being and independence.
Overview
25
25
years of professional experience
Work History
Community Case Manager Supervisor
Vivent Health
Milwaukee, Wisconsin
07.2013 - 10.2024
- Provide ongoing supervision to a regional team of medical and community case managers to assure effective service delivery in accordance with all federal, state and agency standards, and which underscores access and adherence to medical care and treatment
- Provide supervision, guidance, coaching, and staff development for the team to implement systems of operation that assure high quality services and effective use of staff resources through a quality improvement program
- Meet with staff for monthly one on one meetings and team meetings to ensure that staff are trained, knowledgeable, and informed on agency updates, policies, goals, and progress toward goals throughout the year
- Ensure implementation of policies and procedures governing case management, housing, and other supportive services to promote a cohesive and multidisciplinary approach to care and treatment of patients
- Collect and run productivity, compliance, and access to care reporting in order to monitor adherence to State Standards and to Vivent Health's stipulated goals and outcomes
- Review each case manager’s monthly performance and the team’s progress towards agency and departmental quality indicators, including but not limited to retention to care and HIV viral load suppression goals
- Provide input into work plans and strategic planning for case management, housing, and supportive programs, assist with implementation of action steps needed to reach identified goals, monitor unmet needs of clients and patients so as to identify possible program changes, and provide information as requested to assist with funding applications, reporting, and monitoring visits
- Provide direct case management services, to a limited caseload, according to Wisconsin AIDS/HIV Program Case Management Standards, HUD policies and Vivent Health policies
- Maintain appropriate client files and timely documentation of services utilizing Provide Enterprise, EPIC, and other software
- Maintain knowledge of case management, HIV/AIDS, chronic diseases, mental health conditions, AODA issues, the impact of trauma, benefits and insurance, and other relevant areas through ongoing education and learning.
Certified Residential Youth Counselor
St. Aemillian Lakeside, Inc.
Milwaukee, Wisconsin
10.2012 - 08.2017
- Mentoring
- Proven track record for successful teamwork
- Experience working with abused, neglected, and emotionally disturbed children
- Ability to work with mental health and their families
- Knowledge of improving child safely with direct support and guidance
- CPI- Nonviolent Crisis Prevention International Training w/ holds
- Preventive Techniques and Team Intervention.
Medical Assistant
Aurora Health Care
Milwaukee, Wisconsin
03.2005 - 06.2013
- Full scope medical assistant duties: medical terminology, patient history, vitals, immunizations, phlebotomy, injections, administer medications, management of lab specimens
- Provides customer service, reception, billing, and scheduling
- Educate patients on lab results regarding pregnancy tests, STDs, HIV, and pap results
- Excellent communication skills both verbal and written
- Experience working with youth and young adults
- Project Management Experience
- Have worked with safe mom/safe baby and women on the education of their pregnancy
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Center Administrator
Planned Parenthood
Milwaukee, Wisconsin
07.1999 - 01.2007
- Supervised day-to-day operation activities ensuring a high level of productivity
- Ensured accurate patient registration, insurance information, daily transactions, insurance billing, collections, support and budgeting
- Communicated closely with patients, providers, and staff to effectively manage clinic
- Developed, implemented, and updated policies and procedures
- Experience with human resources issues, HIPPA, JCAHO, OSHA Compliance, and Press Ganey and other administrative functions
- Experience with research and program coordination
- Secretarial, Receptionist and administrative functions
- Community Outreach Project management
- Medical assistant responsibilities as needed.
- Completed bi-weekly payroll for 9 employees.
Education
Masters Degree - Health Administration
University of Phoenix
01.2010
Bachelors of Science in Business - Management
University of Phoenix
01.2008
Skills
- Advanced in Microsoft Office Suite 365: Word, PowerPoint, Excel, Windows, Novell, Power Chart Office, XP, Works, Internet/intranet, Basic Spreadsheet, EPIC Experience
- Cerner super user, EPIC, Provide
- Client Advocacy
- Needs Assessment
- Motivational Interviewing
- Continuous Improvement
- Interpersonal Communication
- Interviewing skills
- Staff Training
- Written and verbal communication
- Teamwork and Collaboration
- Effective Communication
- Decision-Making
- Interpersonal Skills
- Community Outreach
- Problem-Solving
- Client Needs Assessments
Group Care Experience
- Co-facilitated a prenatal care group at Aurora Sinai Midwifery and Wellness Center providing continuity of care and extensive education regarding prenatal care, contraceptive counseling, and parenting skills
- Provided education on syphilis and HIV in the community working with project Q and the syphilis elimination project at the LGBT Community Center
- Provided team building support working with the Star Committee at Aurora Sinai Medical Center
- Planned Events and Managed fundraisers with March of Dimes, Irish fest, Aurora Stars Annual event and Health fairs.
Personal Information
Title: BS, MHA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursPersonal development programsCompany CultureWork from home optionTimeline
Community Case Manager Supervisor
Vivent Health
07.2013 - 10.2024
Certified Residential Youth Counselor
St. Aemillian Lakeside, Inc.
10.2012 - 08.2017
Medical Assistant
Aurora Health Care
03.2005 - 06.2013
Center Administrator
Planned Parenthood
07.1999 - 01.2007
Masters Degree - Health Administration
University of Phoenix
Bachelors of Science in Business - Management
University of Phoenix
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