Tracey Jackson
Baltimore,MD
Summary
Driven by a goal-oriented approach, I excel in customer service and problem-solving, evidenced by a high satisfaction rating at Touchpoint Food Service. Skilled in customer communication and complaint resolution, I have a proven track record of enhancing customer retention and improving efficiency. My interpersonal skills complement my ability to adapt and deliver under pressure, ensuring optimal outcomes.
Overview
12
12
years of professional experience
Work History
Call Center Operator
Touchpoint Food Service
2022.01 - Current
- Assisted customers by answering questions and responding to inquiries.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Responded to customer requests for products, services, and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
Warehouse Packer
Amazon
2018.11 - 2021.05
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
Diet Clerk
Morrison Food Service
2012.02 - 2018.11
- Participated in quality improvement projects aimed at enhancing the overall performance of the dietetics department and its impact on patient care outcomes.
- Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team.
- Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
- Contributed to continuous improvement initiatives by participating in departmental meetings and providing valuable input on proposed changes or enhancements.
- Conducted regular inventory management tasks, ensuring adequate supplies of food and dietary resources were available for patient needs.
- Improved patient dietary adherence by conducting thorough nutritional assessments and providing personalized meal plans.
- Provided support during mealtimes to ensure patients received appropriate assistance as needed, promoting dignity and autonomy in daily activities.
- Promoted a culture of safety within the workplace by adhering to established infection control protocols and reporting any observed hazards promptly.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, incorporating individualized dietary recommendations.
- Increased availability of special diet options by working closely with food service providers to expand menu offerings.
- Demonstrated commitment to professional development by attending relevant seminars, conferences, or workshops related to dietetics practice regularly.
- Ensured compliance with federal and state regulations regarding patient nutrition, maintaining a safe and effective environment for care delivery.
- Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies.
- Assisted in training new Diet Clerks, sharing best practices and mentoring them towards success in their roles effectively.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA05.1992
Skills
- Customer Service
- Problem-solving skills
- Goal-Oriented
- Resolving issues
- Customer communications
- Answering questions
- Gathering information
- Interpersonal Skills
- Customer Complaint Resolution
Timeline
Call Center Operator
Touchpoint Food Service
2022.01 - Current
Warehouse Packer
Amazon
2018.11 - 2021.05
Diet Clerk
Morrison Food Service
2012.02 - 2018.11
High School Diploma -
West Philadelphia High School