Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tia Jeter

Gilbert,AZ

Summary

Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable of standards of practice with strong skills in communication to provide effective customer service and understanding. Self-motivated team player with strong time management skills. Focused and motivated to deliver seamless and pleasant customer service experience to all customers.

Overview

8
8
years of professional experience

Work History

Stocker Associate

Walmart
Tempe, AZ
05.2021 - 07.2024
  • Arranged product on shelves following merchandising guidelines.
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Communicated with customers to answer questions.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.

Data Entry Processor

Genetic Technological Innovations, LLC
Scottsdale, AZ
03.2021 - 05.2021
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Specimen collector of COVID-19
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reviewed and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies.

Shipping Associate (Temporary Service)

Adecco Staffing
Tempe, AZ
10.2020 - 01.2021
  • Staged final products for shipment.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Weighed or counted items for distribution to conform to company standards.
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled customer orders from stock and packed items in boxes.
  • Notified team leader of product discrepancies and equipment malfunctions.

Packing and Shipping Clerk

Amazon
Tempe, AZ
04.2019 - 06.2019
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Logged packaging activities and filed reports in company databases.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Organized and marked materials with indications such as grade or acceptance-rejection status.
  • Transported picked products to packing area and verified proper packaging, sealing and labeling.
  • Loaded and unloaded powered sorters and conveyors and monitored and cleared jams.

Stocker Associate

Walmart
Tempe, AZ
02.2019 - 11.2019
  • Unloaded parcels from truck with care to avoid damage.
  • Handled packages safely while unloading and transporting.
  • Lifted heavy objects by hand or by using power hoist.
  • Labeled packages and pallets to ensure efficient identification of items.
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Adhered to workplace safety standards and OSHA regulations.
  • Assisted in navigating large loads to assigned areas.
  • Attached identifying tags or labels to materials or marked information on cases, bales, or other containers.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Troubleshot shortages and overages to support quality control efforts.
  • Processing freight and preparing backroom for incoming freight.
  • Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.

Phlebotomy Technician

Lab Express
Phoenix, AZ
08.2018 - 02.2019
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples
  • Interviewed patients and documented details to update and file paperwork.
  • Sterilized instruments and prepare exam rooms per day.
  • Processed specimens and prepared each for shipment to testing laboratories.
  • Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
  • Recorded patient data in CSI patient database.
  • Reviewed patient data and researched to fill in missing insurance and physician information.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.

Phlebotomist

St. Luke's Behavioral Center
Phoenix, AZ
01.2018 - 06.2018
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
  • Compiled and submitted data for demographic research.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Cashier Sales Associate

U Haul Moving & Storage at East Capitol
Milwaukee, WI
09.2016 - 07.2018

• providing excellent customer service
• Secure reservations for the industries vehicle upon customer request
• Collect funds via cash, debit and credit.
• Inspect all vehicles upon return to insure they are clean and safe for the next customer

• Team leader responsibilities of opening and closing the store

Education

Certificate - Phlebotomy

Alliance Health Care Institute
2018

Skills

  • Excellent Communication Skills
  • Compassionate and empathetic
  • Effectively explains and resolving customer complaints and issues
  • Maintain HIPPA Regulations
  • Reliable & trustworthy
  • Organizational skills
  • Multitasking
  • Active listening

Affiliations

Assisted in a managerial function by filing and organizing client's charts per HIPAA regulations.

Volunteered services to assist pediatric client's with trachea and special needs to enjoy precious moments in life. 

Supporting  pediatric client's growth and development by encouraging independence.

Timeline

Stocker Associate

Walmart
05.2021 - 07.2024

Data Entry Processor

Genetic Technological Innovations, LLC
03.2021 - 05.2021

Shipping Associate (Temporary Service)

Adecco Staffing
10.2020 - 01.2021

Packing and Shipping Clerk

Amazon
04.2019 - 06.2019

Stocker Associate

Walmart
02.2019 - 11.2019

Phlebotomy Technician

Lab Express
08.2018 - 02.2019

Phlebotomist

St. Luke's Behavioral Center
01.2018 - 06.2018

Cashier Sales Associate

U Haul Moving & Storage at East Capitol
09.2016 - 07.2018

Certificate - Phlebotomy

Alliance Health Care Institute
Tia Jeter