Tracey Johnston
Paducah,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Client Manger/Business Development
TempsPlus Employment Service
10.2021 - 02.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Negotiated contracts with vendors, securing favorable pricing and terms for the company.
- Developed customized solutions for clients based on a deep understanding of their unique business, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Managed a diverse portfolio of accounts, consistently exceeding exceptional customer service.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Staffing Specialist
TempsPlus Employment Service
07.2012 - 10.2021
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Maintained up-to-date knowledge of industry trends, labor laws, and best practices in talent acquisition to ensure compliance and optimal results for clients.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Coordinated internal training programs for fellow staffing specialists to improve overall team performance and consistency in service delivery.
- Fostered an inclusive work environment by advocating for diversity initiatives within the organization as well as promoting diverse talent pools during recruitment efforts.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Collaborated closely with the human resources department to align staffing strategies with organizational goals and objectives.
- Enhanced company reputation through participation in industry events, networking activities, and professional development opportunities.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Continuously improved personal skill set and industry knowledge by attending relevant training sessions, workshops, seminars, and conferences.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Marketing Associate
ServPro Of Paducah
02.2012 - 07.2012
- Optimized customer engagement through tailored email marketing strategies.
- Met with existing and potential clients on a regular basis over a large territory.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed pre-season marketing plans to support department and divisional product strategies.
- Utilized specialized software to capture and process data.
Facility Manager
LYNX Services
12.2007 - 10.2011
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Boosted employee satisfaction with well-maintained workspaces and prompt resolution of maintenance requests.
- Managed a team of technicians, providing training and guidance for improved performance and professional development.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
- Championed workplace health initiatives, creating a culture of wellness that contributed to higher employee engagement levels.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of three in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Maintained facility grounds, equipment and safety compliance.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Ordered, maintained and distributed supplies and inventory.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Held classes to teach staff facility procedures.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
Human Resources Assistant
LYNX Services
08.1999 - 12.2007
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
- Helped employees register for benefits programs using online portals.
- Conducted exit interviews with terminated employees.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
Education
No Degree -
WKCTC
Paducah, KYSkills
- Relationship Development
- Project Management
- Customer Service
- Business Development
- Relationship Building
- Performance Goals
- Negotiations
- Event Planning
- Proficient in Word, Power Point, Excel
- Account Management
- Workers Compensation
- Relationship building and rapport
- Business development and planning
Timeline
Client Manger/Business Development
TempsPlus Employment Service
10.2021 - 02.2024
Staffing Specialist
TempsPlus Employment Service
07.2012 - 10.2021
Marketing Associate
ServPro Of Paducah
02.2012 - 07.2012
Facility Manager
LYNX Services
12.2007 - 10.2011
Human Resources Assistant
LYNX Services
08.1999 - 12.2007
No Degree -
WKCTC
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