Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Jones

Charlotte,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

38
38
years of professional experience

Work History

Registrar

Atrium Behavioral Health
11.2017 - 09.2023
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Streamlined the registration process for better efficiency with effective communication and organization skills.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Facilitated efficient transfer of patient records between departments, ensuring accurate and timely access to vital information for healthcare providers.

Insurance Customer Serivce Representative

United HealthCare Services Inc
08.1995 - 09.2017
  • Answered an average of 100 calls per day by addressing policyholders and providers inquiries regarding medical and dental benefits.
  • Explaining explanation of benefits to policyholders.
  • Resolve provider complaints, problems, and questions directly or through coordination and follow-up with other UnitedHealthcare departments.
  • Open enrollment and life changes to policy.
  • Effectively finalizes and closes open calls, claim disputes in a timely manner.
  • Maintain standards of average handle time and quality on a monthly basis.

Reservations Sales Agent

Delta Air Lines
06.1985 - 07.1995
  • Selling domestic and international packages to businesses.
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
  • Serviced accounts on a regular basis to propose new products or services and maximize revenue.
  • Resolving baggage, ticketing, and credit card disputes.
  • Meeting monthly sales goals.

Education

High School Diploma -

Woodward High School
Cincinnati, OH

Associate of Science in Accounting -

University of Cincinnati
Cincinnati, OH
09.1986

Skills

  • CSR
  • Customer Service
  • Call Center
  • Customer Care
  • Insurance Verification
  • Medical Billing
  • Medical Records
  • HIPAA
  • Epic
  • ICD-10
  • Hospital Experience
  • Medical Terminology
  • Medical Scheduling
  • EMR Systems
  • Medical Office Experience

Timeline

Registrar

Atrium Behavioral Health
11.2017 - 09.2023

Insurance Customer Serivce Representative

United HealthCare Services Inc
08.1995 - 09.2017

Reservations Sales Agent

Delta Air Lines
06.1985 - 07.1995

High School Diploma -

Woodward High School

Associate of Science in Accounting -

University of Cincinnati

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Tracey Jones