Tracey Kennedy
Carlsbad,CA
Summary
Dynamic hospitality and professional with a strong work ethic and exceptional customer service. I made customers feel like they were in my home, celebrating special events, and holiday's. I enjoyed cultivating loyal customer relationships, driving repeat business and positive dining experiences.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Server and Server Training
The Red Tracton
04.2007 - Current
- Delivered exceptional customer service in fast-paced dining environment
- Collaborated with kitchen staff to ensure timely food preparation and delivery
- Assisted in training new servers on menu offerings and service standards
- Maintained cleanliness and organization of dining area for optimal guest experience
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
- Trained new servers on menu knowledge and customer interaction best practices.
- Implemented process improvements that streamlined service flow during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender
Hennessey's Tavern
02.1992 - 03.2002
- Prepared and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Trained and mentored new bartenders on drink recipes and customer service standards.
- Developed creative drink specials to attract customers and increase sales during peak hours.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail recipes, enhancing customer experience and engagement.
- Managed inventory levels, optimizing stock to reduce waste and improve profitability.
- Implemented efficient service protocols, increasing speed of service during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Education
High School Diploma -
Los Alamitos HS
Los Alamitos, CABachelor of Arts - Liberal Studies
Long Beach State
Long Beach, CA06-1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Server and Server Training
The Red Tracton
04.2007 - Current
Bartender
Hennessey's Tavern
02.1992 - 03.2002
High School Diploma -
Los Alamitos HS
Bachelor of Arts - Liberal Studies
Long Beach State