Tracey Kessler

Part-time Summer Position that leverages my people skills. I engage with customers and provide samples to encourage them to purchase new products.

• Increased repeat business using great customer service
• Made recommendations to customers to promote brand effectiveness and product benefits.
• Exceeded sales goals using consultative sales talents and effectively explaining product to generate interest.

I work in a high-stress environment that requires patience, empathy, and strong leadership. I have excelled at managing discipline and care, while building strong relationships with my colleagues, students, and parents.

• Establish expectations for special education student behavior while maintaining an atmosphere of mutual respect.
• Provide appropriate feedback on work, behavior, skill development, and attitude towards learning.
• Collaborate with colleagues, including teachers, assistants, special ed teachers, speech language teachers, physical therapists, and parents, to create individual plans for students to thrive.
• Manage physical needs of students (toileting, feeding, dressing, lifting, positioning and transporting)
• Assess student progress and provided feedback on a regular basis.

Responsible for scheduling all nursing home patient appointments for dentures, including addressing billing and payment issues and questions.

• Maintained accurate records of patient appointments in computer system, including handling billing, payments, and account status.
• Answered incoming calls from potential new patients and existing patient inquiries.
• Resolved customer complaints in a professional manner.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.