Overview
Work History
Education
Skills
Timeline
Generic

Tracey King

Huntsville,AL

Overview

7
7
years of professional experience

Work History

Training Manager

Alorica
Huntsville, AL
03.2018 - 11.2022
  • Organized and coordinated training sessions for new employees.
  • Developed training materials, including manuals, guides and handouts.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Created post-training evaluation surveys to measure performance improvement.
  • Provided coaching and mentorship programs for staff members.
  • Monitored progress of trainees through feedback from managers and supervisors.
  • Identified areas of improvement in existing training methods and procedures.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Analyzed data to evaluate effectiveness of current training program offerings.
  • Advised management on best practices related to employee education initiatives.
  • Evaluated instructor performance during classes and provided feedback as needed.
  • Researched emerging trends in corporate learning solutions and technologies.
  • Developed instructional materials such as presentations, videos, simulations and online courses.
  • Facilitated workshops for groups or individuals on topics related to professional development.
  • Scheduled meetings with stakeholders to discuss future learning needs.
  • Participated in conferences, seminars and other industry events related to corporate education initiatives.
  • Implemented systems for tracking employee certifications and qualifications across departments.
  • Coordinated logistics for offsite team building activities or retreats.
  • Designed training schedules for new and existing employees.
  • Mentored team members to succeed and advance within department and company.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Approved new training techniques and suggested enhancements to optimize existing training programs.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Collaborated with management to align on strategy and communication of content.
  • Implemented training improvements to achieve desired results.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Produced reports and maintained training documents to support training activities.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
  • Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Maintained comprehensive database to track training, certifications and qualifications.
  • Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
  • Collaborated with internal teams to produce and maintain knowledge base content.
  • Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
  • Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
  • Benchmarked learning and development strategies using industry best practices.

Tainer

Alorica
Huntsville, AL
11.2015 - 03.2018
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Facilitated group discussions between participants to promote active engagement in learning activities.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Assisted with the development of online learning modules for remote learners.
  • Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
  • Recommended changes or improvements in existing training processes as needed.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
  • Collaborated with internal business partners to create industry-specific course content.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
  • Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
  • Worked with subject matter experts to validate relevancy of content.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Conducted training classes for employees on features and operation of products, client tools and processes.

Education

Some College (No Degree) -

Southern Illinois University Carbondale
Carbondale, IL

Skills

  • Training Oversight
  • Course Planning
  • Training Methods
  • Employment Law Knowledge

Timeline

Training Manager

Alorica
03.2018 - 11.2022

Tainer

Alorica
11.2015 - 03.2018

Some College (No Degree) -

Southern Illinois University Carbondale

Similar Profiles

CREATE PROFILE
Tracey King