Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Tracey Klein

Simpsonville,SC

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Ability to multi-task, work independently and within teams in fast-paced environments. Flexible work schedule. Excellent work performance and attendance record.

Overview

22
22
years of professional experience

Work History

Homemaker

Klein Family
Simpsonville, SC
01.2004 - Current
  • Maintained household of four
  • Organized schedules for activities for 2 children
  • Volunteered weekly at elementary school both in the classroom and for the larger school
  • Member of PTA- responsible for meeting and working with local organizations to schedule weekly spirit nights and fundraising events for school
  • Volunteered as a member of the Welcome Committee for church, responsible for organizing event, creating list and invitations, creating menu, shopping for and preparing food , serving at monthly welcome events for new parishioners

Associate/Manager

Athleta
Greenville, SC
11.2020 - 03.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Co-owner, Optician, Receptionist

Five Forks Family Eye Care
Simpsonville, SC
08.2018 - 11.2020
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Prepare packages for shipment, pickup and courier services for prompt delivery to customers
  • Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Keep reception area clean and neat to give visitors positive first impression
  • Collect payments from clients and update account balances
  • Answer questions and address or resolve issues to satisfy customers
  • Balance Dr. availability, customer schedules and maximum load levels when scheduling appointments

Education

High School Diploma -

Rangeview High School
Aurora, Co
06.1991

Skills

  • Customer service excellence
  • Quality control
  • Multi-line phone systems
  • Upselling and cross-selling
  • Extremely organized
  • Invoice and payment processing
  • Problem-solving skills
  • Verbal and written communication

Websites

Accomplishments

  • Competed in my 1st NPC show in 2018, fulfilling a longtime dream, placed 2nd and 3rd, following is my continued success
  • Upstate Classic, 2018, placed 2nd
  • Victory Classic, 2019, placed 1st and 2nd
  • Mid Atlantic Classic, 2019, placed 3rd
  • Upstate Classic, 2020 placed 1st in 2 classes
  • NC State Championship, 2021, placed 1st in 2 classes and received the overall trophy for Figure
  • NASM PT certification, July 2021

Timeline

Associate/Manager

Athleta
11.2020 - 03.2022

Co-owner, Optician, Receptionist

Five Forks Family Eye Care
08.2018 - 11.2020

Homemaker

Klein Family
01.2004 - Current

High School Diploma -

Rangeview High School

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