Hi, I’m
Tracey Knight
Health Coach/Customer Care/Virtual Assistant
Ridgeland,MS
Summary
Highly empathetic and compassionate, a people person, first and foremost, they enjoy interacting with me because I truly care about them. My mission is to be of service and help others in any way possible! I am very energetic and positive! A seasoned Virtual Assistant as well as a Certified Health Coach, I have Medical Office Front Desk experience and am Microsoft Suite proficient. I have an innate ability to anticipate the needs of others and make them feel comfortable and taken care of, whether in person or by phone/zoom. I am hard working, organized, and a quick learner! I enjoy being a part of a dynamic team but can also work independently, both very successfully!
Overview
23
years of professional experience
Work History
IdeclarehappyWilmington, NC
Health & Happiness Coach
03.2020 - Current
Job overview
- Recorded health data by asking clients to complete self-assessments.
- Developed relationships with clients to provide ongoing support and encouragement.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Offered constructive feedback to clients to help reach goals.
- Maintained records of clients' health progress and compared to health goals.
- Assisted clients in finding new ways to inspire healthier habits.
- Provided comprehensive, empowering health coaching programs so members remain motivated to attain personal health and fitness goals.
- Implemented health promotion campaigns to raise awareness of health-related issues.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
Virtual Assist DFW-RemoteRidgeland, MS
Virtual Assistant/Customer Service Representative
01.2002 - Current
Job overview
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Utilized Microsoft Office Suite extensively for daily tasks..
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Universal City Business College
Associates from Business
Institute of Integrated Nutrition
Certified Integrated Health Coach from Health & Wellness Coach
07.2020
Skills
- EMR SOFTWARE
- ECLINICAL SOFTWARE
- MICROSOFT SUITE PROFICIENCY
- HUMAN RESOURCES
- PROJECT MANAGEMENT
- QUICKBOOKS ONLINE
- COMPUTER PROFICIENT
- CONFLICT MANAGEMENT
- TROUBLESHOOTING
- BOOKEEPING BASICS
- SALES & CUSTOMER RETENTION
- FRONT DESK/DERMATOLOGY
- CUSTOMER SERVICE
- FRONT DESK/CHIROPRACTOR
Timeline
Health & Happiness Coach
Ideclarehappy
03.2020 - Current
Virtual Assistant/Customer Service Representative
Virtual Assist DFW-Remote
01.2002 - Current
Universal City Business College
Associates from Business
Institute of Integrated Nutrition
Certified Integrated Health Coach from Health & Wellness Coach
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