Tracey Kraft
Colleyville,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10+ years of customer service experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scheduler
The Pool Surgeon
07.2022 - Current
- Encourage and facilitate communication between staff and customers while accommodating customers' needs.
- Offer guidance and recommendations beneficial to customers.
- Utilize tools such as QuickBooks Online and Goldmine
- Ensure completion of appointments by collaborating with field technicians twice daily.
- Create an action plan for success while using feedback from clients given after daily appointments.
- Engage with builders, project managers, technicians, and clients daily ensuring jobs are completed on schedule.
- Managed around 15 incoming emails and calls from customers daily.
Server
Townhouse Brunch
02.2021 - 07.2022
- Obtained ServSafe Certification.
- Supported 2 employees at a time without support.
- Executed daily functions at brunch restaurant while maintaining guest relations.
- Restocked and organized items used by staff and customers.
- Restocked supplies at closing and checked again at opening.
- Analyzed and counted products daily.
- Reported to management numbers for weekly ordering.
- Recorded customers' orders during busy times.
- Reported orders to cooks for preparation.
- Boosted teamwork with praise and encouragement daily.
- Provided feedback to teammates.
- Increased up-selling success by knowledgeably describing daily specials and promoting additional menu items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science in Human Resources -
Herzing University
Milwaukee, WI03.2025
Associate of Science in Business Management -
Herzing University
Milwaukee, WI09.2023
Diploma in Bookkeep and Payroll Accounting -
Herzing University
Milwaukee, WI08.2022
Skills
- Microsoft Office
- QuickBooks Online- invoicing and receiving payments primarily
- Customer Relations
- Computer Proficiency
Certification
- ServSafe Managers Certification 2018
- Chemical Training 2018
- TBAC Certification 2021
Hobbies and Interests
- Reading
- Animals
- Plants
Timeline
Scheduler
The Pool Surgeon
07.2022 - Current
Server
Townhouse Brunch
02.2021 - 07.2022
Bachelor of Science in Human Resources -
Herzing University
Associate of Science in Business Management -
Herzing University
Diploma in Bookkeep and Payroll Accounting -
Herzing University
Similar Profiles
Rene CalafatoRene Calafato
Call Centre Clerk at Drain Surgeon/Electro Surgeon t/a PlanTwo PlumbingCall Centre Clerk at Drain Surgeon/Electro Surgeon t/a PlanTwo Plumbing
Tyler Eidson,lllTyler Eidson,lll
Heavy Equipment Operator at The Drain SurgeonHeavy Equipment Operator at The Drain Surgeon
Connor KubisConnor Kubis
Shadowing Student at Dr. Michael Handy, MD - Orthopedic SurgeonShadowing Student at Dr. Michael Handy, MD - Orthopedic Surgeon
Neela TrivediNeela Trivedi
Business Consultant at Self-Employed Business ConsultantBusiness Consultant at Self-Employed Business Consultant
Laura BennettLaura Bennett
Owner/Startup Founder at Entheos NotaryOwner/Startup Founder at Entheos Notary