Tracey Lake

* Reading and understanding design drawing and BOM for patching, assembling, and

hemming of covers, canopies and tops.

* Maintain an organized and clean work area.

* Monitor my lines production levels

* Strive for continual quality and self improvement with each piece.

* Work with various members of the design team on prototypes. Communicating with them

and my supervisor.

* Monitor and report any possible quality issues to my supervisor.

* Assist in training new hires , though not an actual trainer.

* Use of 20/20 Kitchen and Bath Design Program.

• Created detailed drawings for custom cabinetry projects to ensure accuracy of measurements and specifications.
• Presented 3D renderings of proposed designs to clients for review and approval.
• Provided design ideas to clients for optimal use of space, storage, and lighting in the kitchen.
• Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
• Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
• Estimated material requirements and costs to present design to client for approval.
• Visited home sites when necessary to assess and fulfill customer needs.
• Created professional presentations to creatively communicate design intent and direction.
• Coordinated with contractors, architects and engineers to drive job success.
• Provided technical support when necessary throughout the duration of a project or sale.

• Employed at the Hannibal, MO Lowe's then transferred to the Lebanon, MO Store.
• Sales Specialist in the following areas: Appliances, Millwork, Flooring, Wall and Windows, Pro Sales
• Participated in team meetings to review progress against objectives set by management.
• Maintained accurate records of customer interactions and transactions.
• Resolved customer complaints in a timely manner.
• Identified opportunities for cross-selling products or services within existing accounts.
• Monitored trends in the industry to stay informed about competitive landscape.
• Followed up with customers post-sale to ensure satisfaction with their purchase decision.
• Calculated production, delivery, and installation costs to provide customers with accurate quotes.
• Stayed up to date on company products and services to support sales objectives.
• Researched competitors, economics and other key facets to better understand current market trends.
• Write, completed, and filed documentation to finalize sales.
• Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
• Developed key customer relationships to increase sales.
• Greeted and assisted customers to foster positive experiences.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Identified customer needs by asking questions and advising on best solutions.
• Listened to customer needs to identify and recommend best products and services.
• Operated register, handled cash and processed credit card transactions.