Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracey Langley

Ennis

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance. Devoted to giving every customer a positive and memorable experience.

Overview

35
35
years of professional experience

Work History

Office Manager

Ennis Business Forms
Ennis
08.1999 - Current
  • Oversaw raw material inventory management and procurement of production supplies needed for a printing manufacturer.
  • Maintained communication with vendors to ensure timely service delivery.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised office staff and provided training on procedures related to customer service.
  • Developed office policies to enhance efficiency and employee performance.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained confidential records relating to personnel matters.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Provided administrative support to management team including preparing reports and presentations.

Store Clerk

Budai's / B & R Drive Inn
Lake Bardwell
06.1990 - 05.2025
  • Family owned convenient store where greeting and engaging with customers in an effort to generate return business, often learning customer names, product preferences and interests.
  • Managed cash register operations and processed customer transactions efficiently.
  • Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
  • Maintained inventory levels and organized product displays for easy access.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
  • Worked with vendors to keep store stocked according to customer preferences, high/low seasons, and holidays.

Education

Associate Degree Business - Accounting and Finance

Navarro College
Corsicana, TX
05-1999

Skills

  • Office administration
  • Vendor communication
  • Customer service
  • Employee training
  • Cash management
  • Conflict resolution
  • Attention to detail
  • Business administration

References

References available upon request.

Timeline

Office Manager

Ennis Business Forms
08.1999 - Current

Store Clerk

Budai's / B & R Drive Inn
06.1990 - 05.2025

Associate Degree Business - Accounting and Finance

Navarro College

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Tracey Langley