Hi, I’m
Tracey Lee
Cypress
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
19
years of professional experience
Work History
Boro Park OBGYN
Medical Receptionist //Surgical Scheduler Coordinator
06.2020 - 11.2024
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Provides support paperwork and documentation to patients and physicians and also maintains awareness of various HMO. Check patient insurance coverage, determine if referral or authorization for surgery is needed, and start the process if needed.
- Prepare and provide pre-op patient packets either in person or by mail.
- Advice and counsel patients regarding food, fluid, and medication intake and restrictions prior to surgery.
- Maintain excellent communication with surgery patients, including returning phone calls promptly.
Nate's Specialty Pharmacy LTC
Pharmacy Technician
07.2015 - 01.2020
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enter new patient profiles and prescriptions into medication input using QS1 software system.
- Knowledge about pharmacological terminologies and understanding about different medications.
- Head Technician for Hospice care.
Metropolitan Jewish Health System
Appeals and Grievance Coordinator
05.2013 - 05.2015
Job overview
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Submitted verbal and written notification to members and providers.
- Upheld organization''s reputation as a compliant plan sponsor by staying current on all relevant regulations and guidelines governing the appeals and grievances process.
- Improved member satisfaction by efficiently managing and resolving appeals and grievances cases.
- Maintained strict confidentiality of sensitive member information while adhering to HIPAA regulations during case investigations.
- Demonstrated high-level attention to detail when reviewing medical records, provider contracts, and other relevant documents during case assessments.
Great Neck Chemists Inc. Precision LTC
Pharmacy Technician
03.2006 - 05.2013
Job overview
- Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referrinMaintained pharmacy inventory by checking pharmaceutical stock to determine inventory level.
- Anticipating needed medications and supplies; placing and expediting orders.
- Verifying receipt; removing outdated drugs.
- Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
- Protected patients and employees by adhering to infection-control policies and protocols.
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
- Maintained records by recording and filing physicians' orders and prescriptions.
- Medical billing
Education
Montgomery County Community College
Associate of Arts
06.2005
Catherine McAuley HS
High School Diploma
05.2002
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- EMR / EHR
- HIPAA Guidelines
- Insurance Verification
- Patient Scheduling
- QS1 Data Systems Primecare and Point of Sale
- Docutrack Pharmacy by Integra
- Athena Health
- Surgery Preparation
- Office administration
- Patient registration
Contact
Brooklyn, NY 11236
Education
Brooklyn, NY,Blue Bell, PA
Timeline
Medical Receptionist //Surgical Scheduler Coordinator
Boro Park OBGYN
06.2020 - 11.2024
Pharmacy Technician
Nate's Specialty Pharmacy LTC
07.2015 - 01.2020
Appeals and Grievance Coordinator
Metropolitan Jewish Health System
05.2013 - 05.2015
Pharmacy Technician
Great Neck Chemists Inc. Precision LTC
03.2006 - 05.2013
Catherine McAuley HS
High School Diploma
Montgomery County Community College
Associate of Arts
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