Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Leigh

Wheaton,IL

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

30
30
years of professional experience

Work History

Server Shift Leader

Ivy Restaurant Group
05.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Restaurant Manager/Server

Manhattan’s Restaurant
07.2008 - 05.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Architectural Representative

AWI Chicago Chapter
12.1993 - 03.2008
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Demonstrated products and specific features at customer locations and special events.
  • Researched potential clients and markets to prepare for appointments.

Education

Bachelor of Arts - Marketing

DePaul University
Chicago, IL

Skills

  • Customer Relationship Management
  • Developing Rapport with Guests
  • Customer Needs Assessments
  • Restaurant Operation
  • Guest Satisfaction
  • Menu Knowledge

Timeline

Server Shift Leader

Ivy Restaurant Group
05.2018 - Current

Restaurant Manager/Server

Manhattan’s Restaurant
07.2008 - 05.2018

Architectural Representative

AWI Chicago Chapter
12.1993 - 03.2008

Bachelor of Arts - Marketing

DePaul University

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Tracey Leigh