Tracey L. Khan
Stuart,FL
Summary
Experienced customer service industry professional passionate about enhancing customer experiences and committed to continuous learning and professional growth in fast-paced service environments.
Overview
18
18
years of professional experience
Work History
Instacart Shopper
Independently Employed
04.2020 - Current
- Maintained high satisfaction ratings of 95% or better by completing orders quickly and making good selections for customers.
- Managed time effectively within the time frame given to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
Rideshare Driver Uber/Lyft
Independently Employed
07.2016 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Followed all safety guidelines, state and city laws in the safe transportation of passengers from pickup location to destination drop off.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Maintained a high Driver‘s rating of 95% or better.
Certified Nursing Assistant
CNA Independent Contractor
08.2012 - Current
- Perform basic nursing services including personal care, housekeeping and food preparation
- Examine clients for signs of infection (by checking temperatures and examining surgical wounds)
- Provide medication reminders and nutritional services in order to support the healing process
- Provide assistance with required rehab (outside of Physical Therapy appointments), such as pool therapy and using boards for various exercises that require assistance to reach maximum potential
- Assist with turning of clients 3 times daily on upper and lower fixators
- Assist with EMPI 300 for muscle re-education
- Assist with ambulation and transfers to and from wheel chair and shower to avoid accidents
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Interim Healthcare
05.2014 - 10.2016
- Perform basic nursing services including personal care, housekeeping and food preparation
- Assist clients with day to day activities such as medication reminders, shopping and transportation to doctors’ appointments
- Provide clients with assistance with ambulation, transfers and showers in order to avoid accidents
- Provide friendly and empathic companionship
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Restaurant Manager
Subway Restaurant
10.2010 - 08.2011
- Executed all managerial responsibilities in order to exceed restaurant goals and provide customers with a quality experience and quality food
- Directed and coordinated food preparation and food preparation personnel to ensure food adheres to the quality and food safety standards
- Participated in preparation, cooking and packaging of food and collected monies from in-house or delivery customers
- Coordinated staff members, product deliveries, purchase orders, account management and handled business records
- Conducted interviews, hires, discharges, training and staff evaluations
- Contacted prospective customers to promote sales
Assistant Restaurant / Marketing Manager
Fuddruckers Restaurant GRM, LLC
10.2007 - 04.2009
- Scheduled and managed 45 to 55 employees while utilizing labor and cost controls
- Trained staff using 4 step training procedure (tells, shows, do and review) and certified employees in SERVE SAFE to ensure the safety and quality of food being prepared.
- Reported all weekly reports and sales to corporate
- Provided friendly customer service to all guests and strived to solve any customer issues or concerns
- Ran daily operations of the restaurant using opening and closing procedural check lists
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Education
Medical Assistant Certification Training -
Florida Career College
West Palm Beach, FL08-2013
Certified Nursing Assistant (CNA) Training - undefined
Paramount Training
West Palm Beach, FL11.2012
Hospitality, Culinary Management
Palm Beach State College
Lake Worth, FL01.2001
Culinary Art
Culinary Institute
West Palm Beach, FL01.1996
Hospitality, Culinary Management
Palm Beach State College
Lake Worth, FL01.1994
Skills
- String work ethic
- Reading comprehension
- Mobile app proficiency
- Hospitality and accommodation
- Attention to detail
- Customer service
- Decision-making
- Planning and organization
- Quick learner
- Reliability and punctuality
Accomplishments
President's and Director's 4.0 HonorsRoll List
March 2014
Member of the American Hotel and Motel Association September 2000
Recipient of the Prestigious John Clifford Scholarship Award September 1999-May 2000
Timeline
Instacart Shopper
Independently Employed
04.2020 - Current
Rideshare Driver Uber/Lyft
Independently Employed
07.2016 - Current
Certified Nursing Assistant
Interim Healthcare
05.2014 - 10.2016
Certified Nursing Assistant
CNA Independent Contractor
08.2012 - Current
Restaurant Manager
Subway Restaurant
10.2010 - 08.2011
Assistant Restaurant / Marketing Manager
Fuddruckers Restaurant GRM, LLC
10.2007 - 04.2009
Certified Nursing Assistant (CNA) Training - undefined
Paramount Training
Hospitality, Culinary Management
Palm Beach State College
Culinary Art
Culinary Institute
Hospitality, Culinary Management
Palm Beach State College
Medical Assistant Certification Training -
Florida Career College
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