Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Loughary

Florence,US

Summary

Patient focused, detailed oriented and computer savvy medical receptionist. Personable and courteous in all interactions with the patient and office staff and skilled at anticipating physician and practice needs. Committed to maintaining professional relationships to increase profitability and drive business results. Team player with friendly and caring personality with great communication skills.

Overview

21
21
years of professional experience

Work History

Billing Account Representative

McLeod Health Business Services
12.2022 - Current
  • Responsible for resolving issues related to the collection of medical accounts
  • Following up with insurance carriers to ensure claims are paid correctly
  • Addressing patient requests when needed
  • Processing adjustments and work-related correspondence
  • Interpreting payment remittances

Medical Screener/Front Desk Representative

Genesis Health Care, Inc.
08.2021 - Current
  • Answered questions and provided appropriate assistance and communication to callers
  • Maintained clean, neat and properly sterilized work area
  • Performed clerical duties such as creating and maintaining patient records files and inputting information into patient management computer software
  • Explained eligibility requirements, application details, payment methods and applicants legal rights during intake assessment
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information
  • Interacted with insurance providers to obtain necessary documents to complete registration
  • Scheduled patients for appointments and maintained master calendar
  • Supported office operations by expertly handling administrative needs
  • Screen patients as they enter the facility
  • Assist with the referral clerk with outgoing referrals.

Customer Service Representative

Omnova Solutions Inc
02.2010 - 12.2015
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs and wants
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Used company troubleshooting resolutions tree to evaluate technical problems and find appropriate solutions
  • Answered constant flow of customer calls with minimal wait time
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Responded to customer requests for products, services and company information.

Accounts Payable/Receivable

Omnova Solutions Inc
02.2003 - 02.2010
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolutions
  • Completed bi-weekly payroll for company employees
  • Assessed data and information to verify entry, calculation and billing code accuracy
  • Tracked business revenue and reconciled accounts to maintain high accuracy
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
  • Managed invoices for new material and parts
  • Prepared month-end closing entries for detailed reporting and recordkeeping
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Reported financial data and updated financial records in ledgers and journals
  • Prepared and mailed invoices to customers, processed payments and documented account updates
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.

Education

Nursing -

Williamsburg Technical College
Kingstree, SC

High School -

Chester Senior High School
Chester, SC

Skills

  • Written and Verbal communications
  • Word processing
  • Administrative skills
  • Business Strategy
  • Accounts payable/receivable
  • Customer needs assessment
  • Teamwork
  • Relationship-building
  • Listening skills
  • Business Administration
  • Reliable
  • Multi-line Telephone Systems
  • Documentation and reporting
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Data Entry
  • Multitasking and Prioritization
  • Understanding Patient Needs
  • Document and Records Management
  • Patient and Empathetic

Timeline

Billing Account Representative

McLeod Health Business Services
12.2022 - Current

Medical Screener/Front Desk Representative

Genesis Health Care, Inc.
08.2021 - Current

Customer Service Representative

Omnova Solutions Inc
02.2010 - 12.2015

Accounts Payable/Receivable

Omnova Solutions Inc
02.2003 - 02.2010

Nursing -

Williamsburg Technical College

High School -

Chester Senior High School

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Tracey Loughary