Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Mahabeer

Tamarac,Florida

Summary

Dynamic Accounts Receivable Clerk with a proven track record at excelling in collections and invoice processing. Recognized for enhancing payment compliance through strong relationship-building and attention to detail. Adept at utilizing accounting software to streamline processes,

Experienced with front desk operations, including check-in and check-out procedures. Utilizes strong customer service skills to enhance guest satisfaction and loyalty. Track record of maintaining professional and welcoming environment for all guests.

Overview

22
22
years of professional experience

Work History

Accounts Receivable Clerk

TSF Sportswear
06.2014 - 01.2022
  • Managed customer accounts, ensuring timely invoicing and payment processing.
  • Reconciled discrepancies in accounts, improving accuracy of financial records.
  • Implemented process improvements that streamlined account reconciliation procedures.
  • Collaborated with cross-functional teams to resolve billing disputes efficiently.
  • Analyzed aging reports to identify overdue accounts and initiate collection efforts.
  • Developed and maintained relationships with clients to enhance payment compliance.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
  • Optimized workflow processes within the department, enhancing overall productivity levels among team members.
  • Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Assisted in month-end closing procedures, ensuring accurate financial reporting.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Account Receivables

First Data
09.2009 - 05.2014
  • Managed account collections, ensuring timely resolution of outstanding debts and minimizing write-offs.
  • Utilized collection software to track accounts, streamline processes, and maintain accurate records.
  • Developed effective communication strategies to negotiate payment arrangements with clients.
  • Analyzed payment history to identify trends and implement proactive collection measures.
  • Trained new agents on compliance regulations and best practices for debt recovery.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Assistant Front Desk Manager

ESA
06.2004 - 05.2009
  • Led daily front desk operations to ensure seamless guest check-in and check-out processes.
  • Mentored front desk staff in customer service techniques and system proficiency.
  • Implemented process improvements to enhance efficiency and guest satisfaction.
  • Coordinated with housekeeping and maintenance for timely room readiness and issue resolution.
  • Developed training materials to boost team performance and knowledge retention.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Assisted in staff training, ensuring consistent quality service to guests from all team members.
  • Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
  • Supervised front desk staff consisting of 25 employees.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Agent

Hampton Inn
02.2004 - 06.2007
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues effectively.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Increased repeat business by developing personal connections with guests and addressing their needs.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collected room deposits, fees, and payments.

Hotel Front Desk Clerk

Homestead Studio Suites
01.2000 - 02.2004
  • Greeted guests warmly, ensuring positive first impressions and exceptional customer service.
  • Assisted with check-in and check-out processes, ensuring efficient guest experiences.
  • Managed room reservations using hotel management software, maintaining accuracy in bookings.
  • Responded to guest inquiries promptly, providing information about hotel amenities and local attractions.
  • Collaborated with housekeeping to ensure timely room readiness for incoming guests.
  • Handled cash transactions accurately, maintaining confidentiality and security of financial information.
  • Addressed guest concerns effectively, striving for satisfactory resolutions to enhance customer satisfaction.
  • Maintained cleanliness and organization of front desk area, promoting a welcoming environment for guests.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.

Education

South Plantation
Plantation, FL
06-1999

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting
  • Bank deposits
  • Attention to detail

Timeline

Accounts Receivable Clerk

TSF Sportswear
06.2014 - 01.2022

Account Receivables

First Data
09.2009 - 05.2014

Assistant Front Desk Manager

ESA
06.2004 - 05.2009

Front Desk Agent

Hampton Inn
02.2004 - 06.2007

Hotel Front Desk Clerk

Homestead Studio Suites
01.2000 - 02.2004

South Plantation

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