Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Major

Tracey Major

Decatur,GA

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

15
15
years of professional experience

Work History

Executive Liaison

Randstad
05.2023 - Current
    • Coordinated strategic development with key individuals.
    • Identified current and emerging issues during program activities.
    • Filed paperwork and organized computer-based information.
    • Updated and maintained confidential databases and records.
    • Created and managed office systems to efficiently deal with documentation.
    • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
    • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Customer Service Representative II

Georgia Vocational Rehabilitation Agency
05.2013 - 02.2023
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Provided primary customer support to internal and external customers.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Trained new personnel regarding company operations, policies and services.
    • Developed and updated databases to handle customer data.

Personnel Technician II

Georgia Vocational Rehabilitation Agency
10.2008 - 05.2013
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Advocated for staff members, helping to identify and resolve conflicts and assist with FMLA.
  • Administered employee benefits programs and assisted with open enrollment.

Education

Bachelor of Arts - Mass Media Arts

Clark Atlanta University
Atlanta, GA

Skills

  • Administrative Support
  • Customer Accounts Management
  • Correcting Discrepancies
  • Microsoft Office
  • Meeting Minutes
  • Maintain Filing Systems

Timeline

Executive Liaison

Randstad
05.2023 - Current

Customer Service Representative II

Georgia Vocational Rehabilitation Agency
05.2013 - 02.2023

Personnel Technician II

Georgia Vocational Rehabilitation Agency
10.2008 - 05.2013

Bachelor of Arts - Mass Media Arts

Clark Atlanta University

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Tracey Major