Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Martinez

Burlington,CO

Summary

Dynamic leader with enhancing store operations and customer satisfaction. Excelled in inventory management and team leadership, fostering a culture of excellence and collaboration. Skilled in QuickBooks and relationship building, I increased employee retention and customer loyalty, driving significant business growth.

Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Family Dollar
11.2022 - 01.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Interacted well with customers to build connections and nurture relationships.

Co-Owner/Operator

T & R Cleaning Services
01.2017 - 12.2021
  • Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
  • Built strong community ties through active participation in local events, which amplified the brand''s presence in the market and contributed to increased business referrals.
  • Fostered a positive work environment by encouraging open communication channels among employees while maintaining high ethical standards.
  • Directed hiring processes, ensuring a well-qualified workforce that contributed to the success of the organization.
  • Evaluated competitor strategies in order to stay ahead in the industry by adopting innovative approaches tailored specifically towards our unique target audience.
  • Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
  • Implemented marketing initiatives to attract new customers and increase brand awareness.
  • Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
  • Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
  • Ensured compliance with all local, state, and federal regulations for safe business practices.
  • Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
  • Managed daily business operations, resulting in smooth workflow and enhanced productivity.
  • Optimized resource allocation through effective scheduling practices designed around peak hours of operation.
  • Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
  • Spearheaded employee training programs to improve skills and boost morale.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Office Assistant

Corecivic Inc.
12.2015 - 01.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.

Education

Accounting

Las Vegas College
Las Vegas, NV

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Store operations
  • Team management
  • POS systems
  • POS systems operations
  • Upselling and cross selling
  • Pricing and markdowns
  • Display setup
  • Loss prevention
  • Relationship building and management
  • Transaction processing
  • Stock rotations
  • Inventory counting
  • Records management
  • Microsoft Office Suite
  • Flexible schedule
  • Records maintenance
  • Marketing and promotions
  • Billing
  • Vendor management
  • Quickbooks
  • New hire training
  • Inventory management
  • Team leadership
  • Staff training/development
  • Employee motivation
  • Relationship building
  • Financial management
  • Inventory tracking and management
  • Recruitment

Timeline

Assistant Store Manager

Family Dollar
11.2022 - 01.2025

Co-Owner/Operator

T & R Cleaning Services
01.2017 - 12.2021

Office Assistant

Corecivic Inc.
12.2015 - 01.2017

Accounting

Las Vegas College

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Tracey Martinez