Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tracey Martinez

La Habra,CA

Summary

Dynamic professional with extensive experience at Disneyland Resort, excelling in team leadership and safety management. Proven track record in enhancing guest satisfaction and operational efficiency. Skilled in incident investigation and effective communication, ensuring seamless ride operations and positive park experiences. Committed to fostering teamwork and resolving issues promptly for optimal performance.

Professional in amusement park industry, skilled in supervising ride operations and ensuring guest safety. Proven ability to manage staff, maintain operational efficiency, and uphold safety protocols. Reliable team player with strong focus on collaboration and adaptability to changing operational needs.

Overview

8
8
years of professional experience

Work History

Attraction. Supervisor.

Disneyland Resort
02.2017 - 04.2025
  • Added and maintained key tags, inspection decals and window stickers for Number vehicles on sales lot.
  • Achieved and maintained pristine condition of automobiles on lot and in showroom.
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Drove automobiles to other dealerships or vendors for pickups and deliveries..
  • Resolved guest complaints professionally and efficiently, maintaining a positive park atmosphere.
  • Assisted with the development of new attraction concepts from planning stages through execution, ensuring successful launches that met visitor expectations.
  • Established clear communication channels between team members, promoting seamless coordination during busy periods.
  • Enhanced guest satisfaction by ensuring efficient ride operations and addressing issues promptly.
  • Ensured rider safety through regular ride inspections and strict adherence to guidelines.
  • Managed a team of ride operators, effectively allocating staff to meet peak demand periods.

Sales Associate

Build A Bear Workshop Inc
10.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma - Basic Education

Warren High School
Downey, CA
06.2001

Skills

  • Incident investigation
  • Safety management
  • Crowd control
  • Scheduling coordination
  • Customer service
  • Safety procedures
  • First aid training
  • Ride operations
  • Team Training
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Team leadership

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Build A Bear Workshop Inc
10.2023 - 01.2024

Attraction. Supervisor.

Disneyland Resort
02.2017 - 04.2025

High School Diploma - Basic Education

Warren High School

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Tracey Martinez