Tracey Mathura
Bradenton,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
House Keeper
Discovery Village
Bradenton, FL
04.2022 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Inspected apartments after cleaning to ensure they were presentable.
Customer Service Complaint Dept.
Goodwill/ MTA Mobility
Baltimore, MD
10.2014 - Current
- Answer high-volume calls that clients have concerning complaints against MTA drivers or other clients that may be riding with them
- Enter data into the computer and send it to MTA's investigation department
- After investigation, Call clients back concerning the feedback of their complaints
- Mail applications out to clients who need more services from MTA and change subscriptions for clients.
Security Dispatcher/ Custer Service Rep.
Security Square Holdings
Windsor Mill, MD
07.2008 - Current
- Dispatch Security to different concerns and complaints of accidents or incidents from patrons, monitored 28 cameras that scanned the entire facility
- Solicit sales of new or additional products
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by telephone or person to provide information concerning products or services such as gift cards
- Filed, faxed, made copies, emailed using Outlook, utilized Excel to obtain company records, answered high-volume calls, scheduled assignments, trained new hires, and supervised when needed.
Caregiver
Private
Baltimore, MD
01.2020 - 04.2022
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Allows and encourages residents to do as much of their care as possible.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Housekeeper
Motel 6 / Studio 6
Bradenton, FL
09.2019 - 12.2019
- Performing a variety of cleaning activities such as sweeping, mopping, dusting, and polishing
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies
- Notify superiors of any damages, deficits, and disturbances.
Mail Distribution Clerk
Amynta Group
Baltimore, MD
03.2019 - 09.2019
- Received, sorted and distributed incoming mail and packages.
- Organized and maintained inventory of distribution materials.
- Operated computer systems to enter data related to orders and deliveries.
- Assisted in loading and unloading operations when needed in order to meet deadlines.
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
Data Editor
Goodwill/ MTA Mobility
Baltimore, MD
07.2015 - 10.2015
- Responsible for reviewing/ comparing each run manifest to each run itinerary, in Trapeze, on all events
- Perform edits in the Trapeze system to those events with missing or incorrect information via the operator manifest
- Data reconciliation must be performed on the following fields for all occasions of each run itinerary 1
- Actual Arrival, 2
- Actual Departure, 3
- Odometer (Miles), 4
- Fare Type and Fare Collected, 5
- Estimated Time.
Activities Assistant
St Elizabeth Nursing Home
Baltimore, MD
07.2000 - 04.2002
- Organized and implemented activities to meet the individual needs of each resident.
- Monitored client progress in achieving goals outlined in the treatment plan.
- Maintained accurate documentation of client care including assessments and progress notes.
- Educated families about recreation therapy services and the benefits for their loved ones.
Education
Certificate - Excel, Power Point, Word Micosoft Office
Edmondson Edmonson Westside Skill Center
Baltimore, MD02.1998
GED -
Writestead School
Odenton, MD09.1996
Skills
- Shipping
- Customer Service
- Data Entry
- Excel
- Cash Handling
- Word
- Outlook
- Microsoft Office
- Cleaning Experience
- Residential Cleaning
- Laundry
- Supply Chain Experience
- Logistics
- Forecasting
- SAP
- Commercial cleaning
- Computer Networking
- Purchasing
- Dispatching
- Microsoft Excel
- Microsoft Word
- English
- Cleaning
- Front desk
- Multi-line phone systems
- Patient observation
- Windows
- Baking
- Filing
- Senior Care
- Teamwork
Assessments
- Cleaner fit, Proficient, 02/01/22
- Scheduling, Proficient, 02/01/22
- Bookkeeping, Proficient, 08/01/21
- Retail customer service, Proficient, 03/01/22
- Warehouse safety, Proficient, 03/01/22
- Work style: Reliability, Proficient, 08/01/21
Languages
English, Fluent
Timeline
House Keeper
Discovery Village
04.2022 - Current
Caregiver
Private
01.2020 - 04.2022
Housekeeper
Motel 6 / Studio 6
09.2019 - 12.2019
Mail Distribution Clerk
Amynta Group
03.2019 - 09.2019
Data Editor
Goodwill/ MTA Mobility
07.2015 - 10.2015
Customer Service Complaint Dept.
Goodwill/ MTA Mobility
10.2014 - Current
Security Dispatcher/ Custer Service Rep.
Security Square Holdings
07.2008 - Current
Activities Assistant
St Elizabeth Nursing Home
07.2000 - 04.2002
Certificate - Excel, Power Point, Word Micosoft Office
Edmondson Edmonson Westside Skill Center
GED -
Writestead School
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