Summary
Work History
Skills
Accomplishments
Timeline
Education
Work Preference
Overview
Quote
Manager

Tracey McCracken

Operations
Tucson,Arizona

Summary

Strategic and results-driven Executive Director of Operations with proven expertise in overseeing multi-campus operations, driving enrollment growth, optimizing systems, and ensuring compliance across Arizona and Colorado schools. Adept at transforming KPIs into actionable strategies that improve scholar retention, enhance safety, streamline operational systems, and foster community engagement. Recognized for leading high-performing teams and achieving sustainable organizational growth through innovation, accountability, and data-informed decision making.

Work History

Executive Director of Operations

Leman Academy of Excellence
  • Operational Leadership & Enrollment
  • Oversaw combined enrollment of XX,XXX scholars across AZ & CO, maintaining enrollment at XX% of total capacity.
  • Increased new scholar enrollment rate by X% year-over-year, while achieving retention rate of X%.
  • Developed strategies to reduce campus waitlists and maximize scholar-to-capacity alignment.
  • Safety & STAT (School Threat Assessment Team) Performance
  • Directed and monitored 100% completion of safety drills (fire, lockdown, shelter-in-place) across all campuses.
  • Improved reporting culture with a XX% increase in anonymous tip line usage.
  • Analyzed and addressed incidents by category (bullying, online threats, etc.), reducing high-risk cases by X%.
  • Systems Management
  • Implemented and optimized systems that resulted in X% faster help desk ticket resolution.
  • Achieved XX staff hours saved per month through process automation and system efficiency gains.
  • Streamlined reporting tools to enhance visibility into operational performance.
  • Health Department Compliance
  • Maintained XX% district-wide immunization compliance, exceeding AZ Dept. of Health reporting requirements.
  • Achieved 100% completion of annual vision & hearing screenings.
  • Oversaw care plans for students with chronic health conditions, ensuring compliance and safety.
  • Preschool & Afterbell Programs
  • Increased PreK enrollment to XX% of capacity, while ensuring 100% compliance with staff-to-child ratios.
  • Reduced licensing/compliance infractions to zero through proactive training and monitoring.
  • Expanded Afterbell daily attendance by X%, enhancing family satisfaction and program ROI.
  • Lunch Program Oversight
  • Boosted lunch participation rates by X%, serving an average of X,XXX meals per month.
  • Secured 100% compliance on inspections, maintaining strong vendor and parent trust.
  • Marketing & Events
  • Directed high-impact campaigns, achieving a X% event-to-enrollment conversion rate.
  • Increased website traffic by X% and improved campaign response rates (CTR, email engagement) by X%.
  • Enhanced inquiry tracking, revealing that X% of new enrollments came from referrals.
  • Arizona & Colorado

Skills

  • Enrollment Growth & Retention
  • Compliance & Regulatory Oversight (AZ Dept of Health, Licensing, Safety)
  • Systems Optimization & Efficiency Gains
  • Cross-Functional Team Leadership
  • Budget & Resource Allocation
  • Marketing Campaign ROI & Event Management
  • Safety & Threat Assessment Programs
  • Preschool, Afterbell & Lunch Program Oversight

Accomplishments

  • Grew total enrollment to XX,XXX scholars, with retention above X%.
  • Reduced health compliance risks by achieving district-wide immunization rates above AZ benchmarks.
  • Led system implementations saving X staff hours per week in operational efficiency.
  • Achieved 100% safety drill completion across multiple campuses.
  • Increased Afterbell & Preschool program capacity utilization by X%.

Timeline

Executive Director of Operations

Leman Academy of Excellence

University of Arizona

Education

University of Arizona
Tucson

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Company Culture

Overview

20
20

Over 20 years of dedication to the Education Field

Quote

Be not simply good; be good for something.
Henry David Thoreau