Executive Director of Operations
- Operational Leadership & Enrollment
- Oversaw combined enrollment of XX,XXX scholars across AZ & CO, maintaining enrollment at XX% of total capacity.
- Increased new scholar enrollment rate by X% year-over-year, while achieving retention rate of X%.
- Developed strategies to reduce campus waitlists and maximize scholar-to-capacity alignment.
- Safety & STAT (School Threat Assessment Team) Performance
- Directed and monitored 100% completion of safety drills (fire, lockdown, shelter-in-place) across all campuses.
- Improved reporting culture with a XX% increase in anonymous tip line usage.
- Analyzed and addressed incidents by category (bullying, online threats, etc.), reducing high-risk cases by X%.
- Systems Management
- Implemented and optimized systems that resulted in X% faster help desk ticket resolution.
- Achieved XX staff hours saved per month through process automation and system efficiency gains.
- Streamlined reporting tools to enhance visibility into operational performance.
- Health Department Compliance
- Maintained XX% district-wide immunization compliance, exceeding AZ Dept. of Health reporting requirements.
- Achieved 100% completion of annual vision & hearing screenings.
- Oversaw care plans for students with chronic health conditions, ensuring compliance and safety.
- Preschool & Afterbell Programs
- Increased PreK enrollment to XX% of capacity, while ensuring 100% compliance with staff-to-child ratios.
- Reduced licensing/compliance infractions to zero through proactive training and monitoring.
- Expanded Afterbell daily attendance by X%, enhancing family satisfaction and program ROI.
- Lunch Program Oversight
- Boosted lunch participation rates by X%, serving an average of X,XXX meals per month.
- Secured 100% compliance on inspections, maintaining strong vendor and parent trust.
- Marketing & Events
- Directed high-impact campaigns, achieving a X% event-to-enrollment conversion rate.
- Increased website traffic by X% and improved campaign response rates (CTR, email engagement) by X%.
- Enhanced inquiry tracking, revealing that X% of new enrollments came from referrals.
- Arizona & Colorado