Tracey McDowell
Ivey,Ga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also,an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Executive Housekeeper
KaMin Performace Minerals
06.2024 - Current
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Streamlined weekly cleaning schedule for 10+ employees.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Customer Support Specialist
Rheem Manufacturing
04.2023 - 06.2024
- Multitasked to handle diverse customer needs in high-volume Remote setting, prioritizing tasks to keep up with challenging deadlines.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed approximately 90 plus calls, emails and faxes per day from customers.
Tech Support
ISP Alliance
09.2021 - 03.2023
- Assisted caller in correcting computer problems
- Spearheaded technology initiatives to support student learning and academic excellence.
- Mentored new and current customer service and technical support representatives to maximize performance.
- Offered reference and technology support in person and via chat, phone and online to support academics.
- Provided technical and operational support for electronic resources.
Assistant
Oconee Adult Center
08.2020 - 04.2023
- Answered calls per day by addressing customer inquiries
- Greeted customers as they entering the building
- Politely assisted customers in person
- Assisted supervisor daily tasks.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
Education
Cosmetology Diploma - Cosmetology Education
Central Georgia Technical College
Milledgeville, Ga12.2016
Associate of Arts - Human Resources Development
Everest University Online
Orlando, Fl03.2020
Skills
- Live chat support
- Salesforce
- Call center experience
- Appointment Scheduling
- Desktop support
- Customer Service
- Computer Diagnostics
- Online Chat Support
- Remote Technical Support
Timeline
Executive Housekeeper
KaMin Performace Minerals
06.2024 - Current
Customer Support Specialist
Rheem Manufacturing
04.2023 - 06.2024
Tech Support
ISP Alliance
09.2021 - 03.2023
Assistant
Oconee Adult Center
08.2020 - 04.2023
Cosmetology Diploma - Cosmetology Education
Central Georgia Technical College
Associate of Arts - Human Resources Development
Everest University Online
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