TRACEY MCKAY
Ocoee,USA
Summary
Experienced professional with a strong record of delivering exceptional customer service, managing time effectively, and staying up-to-date with industry trends. Skilled in troubleshooting and devising successful solutions. Cultivates positive relationships through excellent verbal and written communication skills. Consistently exceeds goals and strives for excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Command Center Operator
CFI West Gate Resorts
08.2023 - 10.2024
- Executed day-to-day functions of command center.
- Developed strong relationships with local authorities, fostering mutual cooperation when addressing emergencies.
- Streamlined communication processes for improved efficiency during emergency situations.
- Conducted thorough incident investigations and prepared detailed reports for management review.
- Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
- Assisted in the development of command center protocols to ensure consistency in operations.
- Participated in regular training exercises to maintain proficiency in emergency response procedures.
Security Officer
Hyatt Regency Orlando, FL
06.2016 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Lead Security Supervisor
Orlando Health Central Hospital
03.2010 - 03.2016
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Enhanced overall security by implementing effective surveillance systems and protocols.
- Led investigations into breaches or suspicious activities, coordinating resources efficiently to resolve issues promptly.
- Developed comprehensive emergency response plans for various scenarios, minimizing potential damage and loss.
Emergency Dispatcher
City of Apopka, FL
10.2009 - 03.2010
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Police Officer
New York City Police Department-NYPD
08.1993 - 09.2004
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
Associate of Applied Science - Surgical Technology
Concorde Career College
Orlando, FL02.2023
Skills
- Incident Response
- Crime Prevention
- Staff education and training
- First Aid/CPR Certified
- Remote Support
- CCTV Monitoring
- Threat Management
- Type 55WPM
- Emergency Management
- Metal detector operation
- Conflict resolution techniques
- State of Florida Class D Security License
- Fire safety
- NCIC database
- Security guard license
- Surveillance techniques
- Employee supervision
- Community engagement
- Emergency preparedness
- CCTV surveillance
- NCIC database
- Security guard license
- Surveillance techniques
- Employee supervision
- Community engagement
- Emergency preparedness
- CCTV surveillance
- Physical security
- NCIC database
- Patience and empathy
- Security guard license
- Surveillance techniques
- Employee supervision
- Community engagement
- Emergency preparedness
- CCTV surveillance
- Physical security
- NCIC database
- Patience and empathy
- Security guard license
- Surveillance techniques
- Employee supervision
- Community engagement
- Video surveillance
- Emergency preparedness
- CCTV surveillance
- Physical security
- NCIC database
Certification
- Firearms Training Certification - Various State Agencies or Private Institutions.
- FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.
- Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute.
- Six Sigma Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- State of Florida Driver's License
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Command Center Operator
CFI West Gate Resorts
08.2023 - 10.2024
Security Officer
Hyatt Regency Orlando, FL
06.2016 - 07.2019
Lead Security Supervisor
Orlando Health Central Hospital
03.2010 - 03.2016
Emergency Dispatcher
City of Apopka, FL
10.2009 - 03.2010
Police Officer
New York City Police Department-NYPD
08.1993 - 09.2004
Associate of Applied Science - Surgical Technology
Concorde Career College
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