Tracey Mckenzie

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services
• Solved problems with products and services by providing customers with technical support
• Provided customer feedback to management and identified areas of improvement for products and services
• Increased revenue by cross-selling and upselling products and services
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Navigated multiple computer systems and applications to find information.

managed over 30 calls per day