Tracey Mckinney
Las Vegas,NV
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
22
22
years of professional experience
Work History
Travel Sales Specialist
Classic Vacations
11.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided Travel Agent Partners with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Manage individual flight reservations using Saber Red (Native Saber)
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel, rail, tours, transfers and rental car reservations
- Consistently increased sales of Comprehensive Travel Insurance to over 70% of travel packages each month
Cruise Sales Agent
Expedia Group
12.2013 - 11.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings, for over 17 different cruise lines.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Adept at upselling cruise vacations to maximize customer experience as well as increased revenue
- Repeatedly sold over $1.5 million minimum per year in sales, consistently maintaining conversion.
Corporate Customer Service Representative
Expedia Group
12.2011 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Duties include full knowledge of Saber, Amadeus and Worldspan flight distribution systems to modify, book and correct flight bookings.
- Exceeded required customer retention rate by 40%
Branch Specialist
Colonial Bank
12.2008 - 07.2009
- Responsible for obtaining profitable new business accounts and increase profitability from existing accounts
- Identify business opportunities based on knowledge of clients, markets, products and services
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Implement and maintain an effective referral network and call program to promote sales, resulting in 30% increase in Certificate Deposits.
- Promoted products and services, educated customers and engaged in sales-oriented conversations
Assistant Branch Sales Manager
HSBC Bank
07.2003 - 04.2008
- Assist in managing a staff of 10 Loan Officers in mortgage and auto lending, ensuring staffing levels meet customer volumes and service standards, while sales results meet/exceed established sales goals
- Responsible for sourcing and developing client relationships and referrals using branch personnel to capitalize on cross-selling opportunities
- Prepare underwriting documents, disburse loan proceeds, and conduct monthly audits
- Lead sales activities focusing on selling and cross selling of company products and services.
Senior Sales Ambassador (trainer)
HSBC Bank
03.2001 - 06.2003
- Coordinate and implement internal and external training and education programs for departments of Customer Relations and Customer Retention
- Work one on one with Sales Managers and Customer Service Representative to ensure personal growth and productivity.
- Identified issues, analyzed information and provided solutions to problems
- Exercised leadership capabilities by successfully motivating and inspiring others
Education
Bachelor of Arts - Marketing
Fashion Institute of Design And Merchandising
Los Angeles, CASkills
- Brand Awareness
- Team Management
- Market Trend Analysis
- Strategic Sales Techniques
- Performance Goals
- Product and Service Knowledge
- Tailored Customer Experiences
- Meeting Sales Goals
- Customer Needs Assessments
- Global destinations
- Overseas tours
- Itineraries
Timeline
Travel Sales Specialist
Classic Vacations
11.2021 - Current
Cruise Sales Agent
Expedia Group
12.2013 - 11.2020
Corporate Customer Service Representative
Expedia Group
12.2011 - 11.2013
Branch Specialist
Colonial Bank
12.2008 - 07.2009
Assistant Branch Sales Manager
HSBC Bank
07.2003 - 04.2008
Senior Sales Ambassador (trainer)
HSBC Bank
03.2001 - 06.2003
Bachelor of Arts - Marketing
Fashion Institute of Design And Merchandising
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