Tracey Mendes
Denver,CO
Summary
Highly motivated and ambitious individual with 25+ years of experience seeking Director position to utilize my communication, critical thinking and coordination skills. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Manager
AFC URGENT CARE DENVER
Denver
09.2021 - Current
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Analyzed data from various sources to identify areas for improvement in patient satisfaction.
- Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Tracked, organized and counted clinic stock and supplies.
- Supervised internal and external communications by answering queries and complaints.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Managed clinical budgets, billing systems and insurance negotiations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Orthopedic Technician
Children's Hospital Colorado Anschutz Medical Campus, Aurora
Aurora, CO
08.2019 - 09.2021
- Assisted in casting, splinting and bracing of fractures or other orthopedic injuries.
- Performed medical history reviews and prepared patient charts for orthopedic surgeons.
- Assisted with pre-operative, intra-operative and post-operative care of patients undergoing orthopedic surgery.
- Maintained a clean, safe environment in the operating room at all times.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure before, during and after surgeries.
- Provided education to patients regarding their condition, treatment plan and post-operative care instructions.
- Instructed patients on proper use of crutches and braces following an injury or surgery.
- Ensured compliance with hospital policies related to infection control practices.
- Provided wound care services such as changing dressings or applying topical ointments.
- Responded promptly to emergency situations involving orthopedic trauma cases.
- Worked collaboratively with other healthcare providers including nurses, physicians and radiologists.
- Communicated effectively with family members of patients when needed.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
- Set-up surgical tables, instruments and supplies required for specific operations and assisted in preparation and draping of patient and operative area.
- Handled surgical table equipment, positioned patients and applied plaster casts and dressings.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Inspected equipment for wear, specifications adherence and issues.
- Hand-assembled needed parts with bolts and screws.
- Read and interpreted schematics and drawings for accurate results.
- Fabricated prosthetic devices by following corporate rules, internal guidelines and patient specifications to optimize fit and produce high-quality work.
Aisstant Manager
AFC Urgent Care Denver
Denver, CO
09.2018 - 08.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Served as a liaison between staff members and senior management personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Limited Permit X-Ray Technician
Hand Surgery Associates PC
Denver, CO
12.1998 - 09.2018
- Performed radiologic procedures in accordance with established protocols and safety standards.
- Provided patient education on x-ray procedure and radiation safety.
- Assisted the radiologist in fluoroscopy procedures as needed.
- Maintained accurate records of patient history and exam results.
- Ensured proper functioning of all imaging equipment.
- Followed infection control policies for each procedure.
- Participated in continuing education activities to stay up-to-date on the latest technology and techniques.
- Set up appropriate technical factors for optimal imaging results while minimizing radiation exposure to patients.
- Collaborated with physicians, nurses, technologists, and other healthcare personnel regarding patient care plans and treatments.
- Documented all pertinent information into electronic medical record system accurately and thoroughly.
- Demonstrated knowledge of anatomy and physiology when positioning patients for studies.
- Communicated effectively with patients to explain examinations clearly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
LIMITED SCOPE X-RAY CERTIFICATION -
01.1999
MEDICAL ASSISTANT CERTIFICATION -
COLORADO COLLEGE OF MEDICAL AND DENTAL CAREERS
Skills
- Administrative Leadership
- Corporate Compliance
- Clinical Management
- Vendor Relations
- Back Office
- Supply Coordination
- Patient Flow
- Technical Troubleshooting
- Urgent Care
- Decision-Making
- Employee Work Scheduling
- Employee Recruitment
- Marketing
- Occupational Medicine
- Process Implementation
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Supervision
- Employee Training Program
- Critical Thinking
- Health Information Systems
- HIPAA Guidelines
- Medicare Compliance
- Patient Education
- Medication Dispensing
- Employee Retention Strategies
- Patient Advocacy
Affiliations
- In my free time, I love to engage in various activities that help me relax and rejuvenate. One of my favorite things to do is to travel to new places and explore different cultures. I find it fascinating to learn about the history and traditions of different countries and try out new cuisines.
Apart from traveling, I also enjoy hiking and spending time in nature. There's something about being surrounded by greenery and fresh air that helps me clear my mind and feel refreshed. I often go on hikes with my friends or family, and we have a great time bonding over our shared love for nature.
Speaking of family, spending time with my loved ones is another activity that I cherish. Whether it's having a game night at home or going out for a meal together, I always look forward to spending quality time with my family. - i also volunteer twice a year for Project Cure, a wonderful non-profit that provides
Lastly, I have a furry friend who is an important part of my life - my dog. I love taking him for walks, playing with him, and just spending time with him. He brings so much joy and happiness into my life, and I can't imagine my life without him.
Accomplishments
- I am happy to share that I created a splint/cast training class and developed a 6-week x-ray training program for students. It was a great experience to design and deliver these training programs, and I am proud of the positive feedback I received from the students. The splint/cast training class covered various techniques and materials used in splinting and casting, while the X-ray training program focused on developing the students' skills in anatomy and positioning. Overall, it was a fulfilling experience to share my knowledge and expertise with the students and help them develop their skills in these areas.
Certification
- Limited scope X-ray certification license # 99-01769 expires 4/30/2024. Requires 24 CEU credits per 2 years, I have been licensed since 1999.
- Pryor Learning Training Seminars
Managing Emotions Under Pressure
How to Handle Emotionally Charged Situations in the Workplace
Developing Emotional Intelligence
Dealing with Difficult People
How Managers Become Great Leaders
Inspiring Employee Motivation and Engagement
Leadership, Team-Building and Coaching Skills for Managers and Supervisors
Assertive Communication Skills for Managers
Leadership and Delegation (Part 1 of 6): Can You Do It All?
Leadership and Delegation (Part 2 of 6): How to Delegate Work
Leadership and Delegation (Part 3 of 6): Levels of Freedom
Leadership and Delegation (Part 4 of 6): Delegating Authority
Leadership and Delegation (Part 5 of 6): Accountability in Delegation
Leadership and Delegation (Part 6 of 6): Your Delegation Toolkit
Microsoft® Excel® 2013 Basic
References
References available upon request.
Timeline
Clinic Manager
AFC URGENT CARE DENVER
09.2021 - Current
Orthopedic Technician
Children's Hospital Colorado Anschutz Medical Campus, Aurora
08.2019 - 09.2021
Aisstant Manager
AFC Urgent Care Denver
09.2018 - 08.2019
Limited Permit X-Ray Technician
Hand Surgery Associates PC
12.1998 - 09.2018
LIMITED SCOPE X-RAY CERTIFICATION -
MEDICAL ASSISTANT CERTIFICATION -
COLORADO COLLEGE OF MEDICAL AND DENTAL CAREERS
- Limited scope X-ray certification license # 99-01769 expires 4/30/2024. Requires 24 CEU credits per 2 years, I have been licensed since 1999.
- Pryor Learning Training Seminars
Managing Emotions Under Pressure
How to Handle Emotionally Charged Situations in the Workplace
Developing Emotional Intelligence
Dealing with Difficult People
How Managers Become Great Leaders
Inspiring Employee Motivation and Engagement
Leadership, Team-Building and Coaching Skills for Managers and Supervisors
Assertive Communication Skills for Managers
Leadership and Delegation (Part 1 of 6): Can You Do It All?
Leadership and Delegation (Part 2 of 6): How to Delegate Work
Leadership and Delegation (Part 3 of 6): Levels of Freedom
Leadership and Delegation (Part 4 of 6): Delegating Authority
Leadership and Delegation (Part 5 of 6): Accountability in Delegation
Leadership and Delegation (Part 6 of 6): Your Delegation Toolkit
Microsoft® Excel® 2013 Basic
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