Tracey Mercer
Pikesville,MD
Summary
Dynamic and results-oriented professional with a proven track record at Maria's Restaurant and Riverview Elementary School BCPS. Excelled in high-pressure environments, demonstrating exceptional multitasking and organization skills. Cultivated strong relationships and improved operations, showcasing leadership and effective communication. Achieved positive outcomes by leveraging supervision abilities and a commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Stay at Home Mother
Self
05.2009 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Server
Maria's Restaurant
01.1997 - 05.2009
- Provided excellent customer service in a high pressure environment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new servers
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Teaching Assistant/Substitute Teacher
Riverview Elementary School BCPS
09.1999 - 06.2000
- Provided individual and group instruction to 4th grade students.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students on field trips and in recess environments.
- Taught grades 1-5.
- Mentored and tutored individual students needing additional help.
Education
Bachelor of Arts - Geography
University of Maryland - Baltimore County
Baltimore, MD1998
Skills
- Supervision and leadership
- Multitasking Abilities
- Organization and time management
- Decision-Making
Languages
Spanish
Limited Working
Timeline
Stay at Home Mother
Self
05.2009 - Current
Teaching Assistant/Substitute Teacher
Riverview Elementary School BCPS
09.1999 - 06.2000
Server
Maria's Restaurant
01.1997 - 05.2009
Bachelor of Arts - Geography
University of Maryland - Baltimore County
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