Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Miller

Buford,GA

Summary

Adept at enhancing team productivity and customer satisfaction, my tenure at Rosen Hotels & Resorts honed my problem-solving and leadership skills. By implementing efficient workflows and fostering team collaboration, I significantly improved operational efficiency and client contentment, showcasing my commitment to excellence and professional growth.

Overview

12
12
years of professional experience

Work History

L1

Amazon
09.2023 - Current

Packed and received packages for customers. Unloaded tucks with packages from third parties companies.

  • Completed projects ahead of schedule by effectively managing time and resources, ensuring client satisfaction and repeat business.

Supervisor

Bags/ Frontier Airlines
11.2019 - 07.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Housekeeping Supervisor

Rosen Hotels & Resorts
05.2013 - 12.2015
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Education

Bachelor Of Administrative Studies - Business Administration

Mountain State University
Beckley, WV
12.2012

Associate Of Applied Arts - Hospitality Management

Hocking College
Nelsonville, OH
06.2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Effective communication
  • Decision-making
  • Verbal and written communication
  • Self motivation
  • Customer service expert
  • Goal setting
  • Customer communication and empathy
  • Professionalism

Timeline

L1

Amazon
09.2023 - Current

Supervisor

Bags/ Frontier Airlines
11.2019 - 07.2021

Housekeeping Supervisor

Rosen Hotels & Resorts
05.2013 - 12.2015

Bachelor Of Administrative Studies - Business Administration

Mountain State University

Associate Of Applied Arts - Hospitality Management

Hocking College
Tracey Miller