Tracey Miranda
Portland,OR
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
45
45
years of professional experience
Work History
Food Server
American Steamboat Company
Vancouver , WA
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Organized and replenished supplies at food stations to optimize team performance.
Inn / Head Waitress/Assistant manager
Village
Beaverton, Oregon
03.1983 - 04.2021
- Provided a high-level of customer service experience in line with brand standards
- Skilled in: conflict resolution, teamwork and leadership in fast- paced, high-volume restaurant
- Responsible for new hire onboarding and training, and creating training and development plans for new hires
- Handled payment processing and tip accounting
- Restaurant closed 4/2021, owner retired.
Cashier/Courtesy Clerk
Safeway
Newberg, Oregon
01.1976 - 01.1978
- Stocked shelves, rang out customers, bottle return.
Waitress
John’s Family Restaurant
Dundee, Oregon
01.1978 - 01.1982
- Bus tables, wash dishes, cashier, handle telephone reservations.
Education
Oregon Food Handler Certification #85624 expires - undefined
Oklahoma Baptist University
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undefined
TWA Flight Training School
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Newberg High School
Skills
- Skills Adaptability, collaboration, problem-solving, and time-management
Timeline
Food Server
American Steamboat Company
09.2021 - Current
Inn / Head Waitress/Assistant manager
Village
03.1983 - 04.2021
Waitress
John’s Family Restaurant
01.1978 - 01.1982
Cashier/Courtesy Clerk
Safeway
01.1976 - 01.1978
Oregon Food Handler Certification #85624 expires - undefined
Oklahoma Baptist University
undefined
undefined
TWA Flight Training School
undefined
Newberg High School
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