Tracey Moncrief
Hattiesburg,MS
Summary
Professional customer service expert with 8+ years of strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Experienced with team leadership and cashier management, delivering consistent and efficient store operations. Utilizes effective communication and problem-solving skills to address customer needs and team challenges. Track record of maintaining accurate cash handling and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Welder
Ingalls Shipbuilding
07.2024 - 10.2024
- Welded in flat, horizontal, vertical, and overhead positions.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Chipped off excess weld, slag, and spatter using hand tools.
- Replaced faulty parts and components in soldering process.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
Cashier Assistant Manager
Fast Mart
12.2021 - 07.2024
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Savilinx
12.2018 - 07.2020
- Answer approximately 100+ incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Maximus Federal
06.2015 - 08.2018
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Meet and exceed daily productivity goals, including high call volume and consistently earned too survey satisfaction scores
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Combat Medic (68W)
Army National Guard MS
02.2005 - 02.2017
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Promoted safety awareness among fellow soldiers by conducting injury prevention briefings before field exercises or deployments.
- Supported military operations as an integral member of a highly skilled combat team, showcasing professionalism under pressure while prioritizing casualty care amidst hostile conditions.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
Education
Junior College - Respiratory Therapy
MeridianCommunity College
MeridianGeneral Education - General high school diploma
Newton High School
Newton08.2006
Skills
- Typing Speed > 40 WPM
- Insurance Terminology
- Complaint Resolution
- Inbound Calling
- Privacy/HIPAA Regulation
- Phone Etiquette
- Data Entry
- Flux-cored arc welding
- Vital signs monitoring
- Emergency medical treatment
- Airway management
- Welding
References
- Montee Howell, 601-550-2790
- Kenny Stewart, 601-597-2027
- Jamie Spann, 601-552-1508
Timeline
Welder
Ingalls Shipbuilding
07.2024 - 10.2024
Cashier Assistant Manager
Fast Mart
12.2021 - 07.2024
Customer Service Representative
Savilinx
12.2018 - 07.2020
Customer Service Representative
Maximus Federal
06.2015 - 08.2018
Combat Medic (68W)
Army National Guard MS
02.2005 - 02.2017
Junior College - Respiratory Therapy
MeridianCommunity College
General Education - General high school diploma
Newton High School
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