Tracey Moore
Bronx,N.Y.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Montefiore Medical Group
04.2023 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Took copayments and compiled daily financial records.
- Used epic to schedule appointments.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Laundry Associate
Montefiore
06.2021 - 04.2023
- Maintain and organized linen for hospital.
- Packed trucks with clean linen to be distributed to facilities.
- Ensure the linen is clean and properly sorted from the soil line.
- Collaborated with team members to meet or exceed daily production targets.
- Work with management daily to ensure the par numbers are accurate for distribution.
- Reduced turnaround time by streamlining laundry processes and prioritizing tasks effectively.
Unit Clerk
Albert Einstein College of Medicine-Montefiore
07.2020 - 06.2021
- Greeted and welcomed all patients, family members, and staff
- Communicated to families about their loved one’s current condition
- Managed multi-line phone system/call buttons while prioritizing each patient needs and request
- Performing various clerical or administrative functions such as ordering and maintaining inventory of supplies for unit
- Operated office equipment such as fax machine and copier
- Arranged for repairs when equipment malfunctioned.
Shift Supervisor/Telephone Operator
Fresh & Co
07.2012 - 03.2020
- Monitor compliance with health regulations regarding food preparation.
- Monitored food preparation methods, portion sizes, garnishing and presentation of food to ensure its prepared and presented in acceptable manner.
- Scheduled and received food and beverage deliveries, checking delivery content to verify product quality and quantity.
- Scheduled staff hours and assigned duties.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancelled accounts, or obtain details of complaints.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
Administrative Assistant
Ujamaa Communications
10.2009 - 04.2011
- Greet persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations
- Provided information about the establishment (i.e., department locations, offices) Operated telephone switchboard (i.e., answered, screened, forwarded calls, provided information, took messages, and scheduled appointments.)
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Ged plus -
Ged Plus
New York, NY01.2003
Skills
- Leadership skills
- Time management skills
- Listening abilities
- Creativity & problem solving
- Customer Service
- Patient confidentiality
- HIPAA Compliance
- Document filing
- Medical insurance
- Scheduling appointments
- Insurance Verification
- Payment Collection
References
Upon request
Timeline
Patient Service Representative
Montefiore Medical Group
04.2023 - Current
Laundry Associate
Montefiore
06.2021 - 04.2023
Unit Clerk
Albert Einstein College of Medicine-Montefiore
07.2020 - 06.2021
Shift Supervisor/Telephone Operator
Fresh & Co
07.2012 - 03.2020
Administrative Assistant
Ujamaa Communications
10.2009 - 04.2011
Ged plus -
Ged Plus
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