Tracey Morales
Amarillo,TX
Summary
Detail-oriented Patient Access Representative with extensive medical services background. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Ultrasound Technologist
Advanced Imaging Center
07.2020 - Current
- Ensured reliable results with thorough documentation of ultrasound examinations performed, including measurements, calculations, and relevant medical history information.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Optimized image quality through skilled operation of ultrasound equipment, tailoring settings for each specific exam type and patient need.
- Contributed to a safe working environment by adhering to strict infection control protocols during all procedures.
- Improved patient experience by providing clear explanations of ultrasound procedures and addressing concerns.
Patient Advocate
Advanced Imaging Center
07.2020 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Aided in the implementation of new software systems, providing input on user experience and assisting with training for other team members.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Providing excellent customer service by promptly answering patient inquiries.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Ultrasound Student
BSA Health System
01.2019 - 05.2020
- Reviewed diagnostic images' quality and filed diagnostic images in appropriate patient records.
- Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Obtained written consent from patients to perform procedures and upheld HIPAA, legal and facility standards in all actions.
- Adjusted patient positions to obtain best sites and angles to obtain necessary information from each scan.
- Used ultrasound equipment to produce and record images of internal structures, blood movements, bodily masses and target concerns such as fluid accumulations.
Office Clerk III
Texas Health and Human Services Commission
06.2014 - 07.2015
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Produced professional and error-free letters, presentations and spreadsheets.
- Provided updates on hiring process to business leaders.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Amarillo College
Skills
- Health education
- HIPAA
- Administrative support
- Planning and coordination
- Customer service
- Organization
- Communications
- First Aid/CPR
- Quality assurance controls
- Providing customer support
- Knowledge of legal standards
- Direct patient care and advocacy
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Documentation
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Quality Control
- Product and service solutions
Certification
- First Aid/CPR
- ARRT certified
Timeline
Registered Ultrasound Technologist
Advanced Imaging Center
07.2020 - Current
Patient Advocate
Advanced Imaging Center
07.2020 - Current
Ultrasound Student
BSA Health System
01.2019 - 05.2020
Office Clerk III
Texas Health and Human Services Commission
06.2014 - 07.2015
Associate of Applied Science - Diagnostic Medical Sonography
Amarillo College
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