Tracey Moyd

Principle Administrative Associate: 6/20/2005- Present

• Supervise the activities and case records from the Eligibility Specialist.
• Orchestrate weekly staff meetings regarding agency policies and procedures.
• Review, sign, and approve all consumer documents.
• Schedule staffs daily assignments.

Eligibility Specialist: 8/29/1994 - 6/20/2005

• Determined eligibility for consumers seeking SNAP benefits by conducting interviews via phone and by mail.
• Consumer recertification for ongoing SNAP eligibility.
• Created consumer budgets.

• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Maintained organized records of documents and reports.
• Responded to inquiries and request from tenants.