Tracey Mularchyk
West Palm Beach,FL
Summary
Throughout my career with Regions, I have built a solid reputation as a dependable partner to branch and market leadership. I excel at coaching teams to strengthen operational execution, deepen their understanding of compliance requirements, and improve day-to-day work-management disciplines. My coaching approach combines clear expectations, hands-on teaching, and tailored development plans that help associates grow in both confidence and capability.
Overview
11
11
years of professional experience
Work History
Branch Manager
Regions Bank
10.2014 - Current
- Lead a team of 5 branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective on Regions solutions
- Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
- Educate associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Coach and develop branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers and internal support partners
- Provide consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
- Educate and advise customers on Regions Consumer and Business products and services, including all loan and deposit types. Actively participate in consumer financial literacy within the Palm Beach County School District.
- Ensure a consistent optimal customer experience, including handling customer’s transactional needs as needed. This may include sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they want
- Resolve escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
- Manages recruiting and selection process for assigned branch
- Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
- Oversee all business transactions and practices within span of control, ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements
Education
Paralegal Degree - Law
University of South Carolina
Columbia, SC01-1995
Skills
- Ability to develop, lead, and manage associates
- Fully proficient in Microsoft Office (Word, Excel and Power Point)
- Knowledge of team leadership and work management concepts that support functioning as a hands-on leader, manager, and coach for others
- Skilled at developing team members in day-to-day operations
- Strong teaching skills and ability to train audiences varying in size
Accomplishments
South Florida Impact Network Chair
82 Volunteer hours YTD
2025 BRCA Score of 99%
2025 Assoc Engagement Score of 5
2024 nominate by 6 peers for Heart of Service Award
Elite NextStep Team Member
2023 Chairman's Club
2021 Chairman's Club
Timeline
Branch Manager
Regions Bank
10.2014 - Current
Paralegal Degree - Law
University of South Carolina