Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRACEY MULCAHY

Trout Run,PA

Summary

Dynamic Office Manager and Field Technician at Triple Crown Remodeling, adept at employee training and inventory management. Enhanced customer satisfaction through effective problem resolution and streamlined operations. Proven ability in bookkeeping and organizational skills, driving performance improvements and fostering team collaboration. Recognized for elevating service quality and maintaining compliance with industry standards.

Overview

47
47
years of professional experience

Work History

Office Manager/Field Technician

Triple Crown Remodeling
Trout Run, PA
03.2018 - Current
  • Facilitated recruitment, onboarding, and training of new employees to enhance team capabilities.
  • Monitored and managed inventory levels, placing orders to ensure availability of supplies.
  • Delivered training on office policies and procedures to ensure compliance among new hires.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained confidential records relating to personnel matters.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Field Service Technician for Paint and Wallpaper

Triple Crown Remodeling
Trout Run , PA
08.1998 - Current
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Performed routine maintenance on machinery to ensure optimal performance.
  • Kept up-to-date knowledge of industry trends, regulations, safety standards.
  • Trained customers on equipment after installation.
  • Handled telephone support calls to determine issues and provide solutions.
  • Collaborated with team members to assess equipment performance needs.
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Estimated cost of labor and materials for projects and communicated value to clients.

Head Chef

Sycamore Manor
Montoursville, PA
03.2013 - 05.2016
  • Supervised the preparation of meals according to customer orders in a timely manner.
  • Addressed customer complaints promptly and professionally while maintaining high standards of customer service.
  • Maintained accurate records of inventory, sales, labor costs, and other operational costs.
  • Ensured compliance with health department regulations regarding hygiene and sanitation practices.
  • Reviewed purchase orders for accuracy prior to submitting them for approval.
  • Resolved conflicts between kitchen staff members in a professional manner.
  • Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
  • Ordered food supplies from vendors to maintain adequate stock levels.
  • Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.
  • Inspected ingredients and equipment to ensure they meet quality standards.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Tracey's Clean Team

Self Employed Web
Saylorsburg, PA
01.1990 - 09.1999
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained the standard of excellence to satisfy the client in their daily household or office functions
  • Ensured the staff maintained a quality of excellence in their cleaning assignments.

Telecommunications Technician

US Army
Chicago, IL
03.1982 - 03.1984
  • Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
  • Provided remote support to end-users experiencing difficulties with their phone system.
  • Assisted with training users in the use of various telecommunication devices and applications.
  • Deployed updated software versions across all connected devices within a customer's network.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Performed routine system tests and analyzed results to ensure optimal network performance.
  • Provided technical support and training to users on telecommunications equipment and software.
  • Implemented network security measures to protect data and communications.

Cashier

McDonald's Restaurant
Chicago, IL
04.1978 - 02.1981
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

Kelvyn Park
Chciago

High School Diploma -

US ARMY
America And Germany

Skills

  • Employee training
  • Office management
  • Inventory management
  • Accounts payable
  • Bookkeeping
  • Supplier negotiation
  • Customer service
  • Workflow planning
  • Team bonding
  • Clerical support
  • Performance improvement
  • Senior leadership support
  • Organizational skills
  • Supply management
  • Presentation design

Timeline

Office Manager/Field Technician

Triple Crown Remodeling
03.2018 - Current

Head Chef

Sycamore Manor
03.2013 - 05.2016

Field Service Technician for Paint and Wallpaper

Triple Crown Remodeling
08.1998 - Current

Tracey's Clean Team

Self Employed Web
01.1990 - 09.1999

Telecommunications Technician

US Army
03.1982 - 03.1984

Cashier

McDonald's Restaurant
04.1978 - 02.1981

Kelvyn Park

High School Diploma -

US ARMY

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