Tracey Murakami

Managerial Responsibilities:

· Responsible for overall direction, coordination, and evaluation of the department.

· Responsible for internal controls and appropriate member information security.

Ensure that policies and procedures are in place and conform to current rules and regulations.

Operational Responsibilities :

• Assign duties and work schedules to employees to ensure efficiencies of the department.

· Reviews and standardizes procedures to improve efficiency of employees.

• Manage the timely response to telephone inquiries and other requests from members.
• · Ensure adequate controls are established and enforced to maintain the integrity of all transactions

Member Relations Responsibilities:

• Build relationships by projecting a positive helpful image by greeting, helping and thanking members.

· Focus on quality when performing all duties and responsibilities by demonstrating accuracy, thoroughness, and displaying a commitment to excellence.

· Build trust with members by listening, knowing our products and services and by providing consistent, accurate and professional service to our members.

· Be courteous to our members by being attentive, friendly, sincere, and helpful.

· Respond to our members’ needs by providing them with need-fulfilling products and services in a timely manner.

· Perform duties and responsibilities in a manner that is responsible, respectful, cooperative, positive, knowledgeable and inquisitive.

• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Addressed customer account discrepancies and concerns.
• Responded to customer requests for products, services, and company information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.