TRACEY NEALY
Kansas City
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
23
23
years of professional experience
Work History
Director of Credit, Collections and A/R
American Direct
11.2023 - Current
- Spearheaded the integration of AI-based credit scoring techniques.
- Orchestrated cross-departmental collaboration, reducing turnaround time for credit analysis by 30% and boosting customer satisfaction
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Corporate Credit Manager
Brown Strauss Steel
10.2020 - 11.2023
- Delivered comprehensive credit risk training to over 15 team members, enhancing departmental knowledge and capabilities
- Collaborated closely with sales and operations teams to align credit risk policies with overarching business strategies
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Negotiated and structured workout arrangements for high-risk accounts, preserving customer relationships and minimizing losses
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Improved credit risk management by implementing effective underwriting policies and procedures.
Credit Manager
Banner Solutions
09.2015 - 10.2020
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
Credit and Collections Manager
MCR Safety
11.2009 - 08.2015
- Reduced credit losses by implementing a credit scoring model.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Coordinated cross-functional efforts to improve invoicing accuracy and reduce billing errors, leading to smoother payment processes for customers.
- Forecasted potential cash flow issues by analyzing trends in account receivables data, enabling timely preventative measures to be taken when necessary.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
Sr. Credit Analyst
Wright Medical Technology
02.2002 - 11.2009
- Conducted risk assessments for more than 150 commercial clients annually
- Participated in loan committee meetings to provide input on lending processes.
- Mitigated potential losses by identifying early warning signals and proactively managing problem accounts.
- Contributed significantly to positive audit results by maintaining detailed documentation related to all aspects of the credit analysis process.
- Managed a diverse portfolio of corporate clients while maintaining strong relationships and addressing their credit needs.
- Played an instrumental role in the development of credit analysts by providing guidance, mentorship, and constructive feedback on their performance.
Education
Bachelor of Science -
Phillips Junior College
Carson, CASkills
- Credit Risk Management
- Strategic Financial Planning
- Portfolio Management
- Budgeting and planning
- Credit scoring models
- Credit policy development
- Negotiation
- Cash flow management
- Credit analysis expertise
- Application processing
- Mentoring and training
- Application review
Accomplishments
- Reduction of Bad Debt Expenses: Instrumental in strategic initiatives that reduced bad debt expenses by 15%, maintaining profitability.
- Credit Scoring Model Implementation: Pioneered the adoption of AI-based credit scoring, improving underwriting efficiency by 25%.
- Portfolio Risk Improvement: Created a new risk assessment framework that improved portfolio risk by 10%.
- Financial Literacy Program Success: Curated a financial literacy program which enhanced payment timeliness by clients by 20%.
- Reduced Bad Debt: Cut bad debt expenses by 15% in one year.
- Enhanced Risk Profiling: Improved portfolio risk profile by 10%.
- AI Credit Scoring: Boosted scoring efficiency by 25%.
- Drove Collection Success: Maintained a 97% collection rate on $500M accounts.
Affiliations
- NACM
- CFDD
Certification
BASIC ACCOUNTING
Timeline
Director of Credit, Collections and A/R
American Direct
11.2023 - Current
Corporate Credit Manager
Brown Strauss Steel
10.2020 - 11.2023
Credit Manager
Banner Solutions
09.2015 - 10.2020
Credit and Collections Manager
MCR Safety
11.2009 - 08.2015
Sr. Credit Analyst
Wright Medical Technology
02.2002 - 11.2009
Bachelor of Science -
Phillips Junior College
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