Tracey Nelsen
Staten Island,New York
Summary
Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results driven approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Teller Operations Specialist/Assistant Manager
Chase Bank
Staten Island, NY
05.2007 - 01.2023
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Conducted periodic audits of teller transactions to ensure accuracy and adherence to established policies and procedures.
- Participated in weekly meetings with upper management to review progress on operational initiatives.
- Provided support to branch personnel in regards to operational issues, inquiries, and customer service requests.
Senior Assistant Store Manager
Ann Taylor Loft
Woodbridge, NJ
01.2004 - 05.2007
- Performed daily store operations, including opening and closing procedures, stocking shelves, cashiering, and inventory management.
- Handled scheduling for store shifts to achieve adequate staffing.
- Recruited, trained, coached and supervised staff members to ensure high performance standards were met.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager
Claire's Boutique
Staten Island, NY
10.1995 - 01.2004
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Port Richmond High School
Staten Island, NY06-1995
Skills
- Customer Relationship Building
- Asset Protection
- Fraud Detection
- Regulatory Compliance
- Cash Handling
- Inventory Management
Certification
- Notary Public
Timeline
Lead Teller Operations Specialist/Assistant Manager
Chase Bank
05.2007 - 01.2023
Senior Assistant Store Manager
Ann Taylor Loft
01.2004 - 05.2007
Store Manager
Claire's Boutique
10.1995 - 01.2004
Port Richmond High School
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