Summary
Overview
Work History
Education
Skills
Timeline
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Tracey Nelson

Rockford,IL

Summary

I have worked in a variety of settings and enjoy experiencing new challenges.

Overview

18
18
years of professional experience

Work History

Office Manager

GFI Metal Treating Inc.
03.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Responsible for facilitating all functions of employee payroll. Tasks involve: calculating weekly hours, overtime and vacations. Generating checks, and transferring appropriate funds via ACH deposit.

Receptionist

Dr. Mary White
01.2012 - 03.2017
  • Scheduled appointments.
  • Handled all incoming call inquiries.
  • Roomed patients, and entered vitals.

Customer Service Manager

Gordmans
05.2006 - 01.2012

Education

Business

Rock Valley College
Rockford, IL

Diploma -

Guilford High School
Rockford, IL
05.1996

Skills

I am able to learn new skills quickly and remain calm in stressful environments

Timeline

Office Manager

GFI Metal Treating Inc.
03.2017 - Current

Receptionist

Dr. Mary White
01.2012 - 03.2017

Customer Service Manager

Gordmans
05.2006 - 01.2012

Business

Rock Valley College

Diploma -

Guilford High School

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Tracey Nelson