Tracey O'Kane
Youngstown,OH
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Basic understanding of clerical procedures, contributing to support of staff, and overseeing data client management files. Excellent communication and written skills. Motivated to learn, grow, and excel in an organization using my skills. Multi-talented administrative receptionist and customer service rep rewarded for success in training and quality of work. Responsible and productive professional when working requiring little to no supervision.
Overview
19
19
years of professional experience
Work History
Accounts Payable / Customer Service Representative
Duncan's Bath And Kitchen Center
05.2022 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Verified timekeeping records and handled any discrepancies with employees
- Ensured timely delivery of proposals by effectively managing deadlines and prioritizing tasks
- Maintained accurate records of all submitted proposals, allowing for easy retrieval and reference in future bids
- Coordinated efforts between sales team to create cohesive and compelling proposals
- Delivered exceptional customer service by addressing inquiries promptly and professionally
Customer Service Rep/Receptionist
Daprile Insurance Group, LLC
01.2018 - 09.2021
- Reviewed and verified data, including names, addresses, phone number ages and polices, updated client management system as needed with information and notes of contact with policyholders
- Reviewed billing problems, researched issues and resolved concerns with policyholders
- Collected premiums, issued accurate receipts
- Trained new employees on administrative procedures, computerized file management systems, and company agent websites
- Developed and updated spreadsheets and databases to track former policyholder data, policyholder transfers, phone lists, assignment lists, and company sign on information
- Initiated claims process with policyholders per policy coverage
- Completed quotes through rating system with proper coverages and amounts
Barista/Kitchen
The Cafe At Wittenauer's
10.2013 - 12.2017
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Assisted guests with orders, payments, quality issues
- Maintained proper temperatures and controls to meet or exceed health department standards
- Trained team members to prepare sandwiches and other items according to instruction, register processes, and opening/closing procedures
Merchandising Supervisor
ATA Retail Services Inc.
06.2011 - 10.2014
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Supervised a team of 5 merchandising employees and monitored adherence to company standards
- Maintained sales quotes and goals through out year
- Worked with store managers to optimize promotions and add additional sales displays
Substitute Teacher
Poland Local School District
09.2008 - 06.2014
- Upheld classroom routines to support student environments and maintain consistent schedules
- Followed classroom plans left by teacher to continue current student education and reinforce grade level course concepts
- Completed documentation of attendance, grades, and other required details
- Maintained day to day classroom management and discipline to promote learning initiatives
Overnight Crew Member
Kohls Corp.
02.2006 - 10.2013
- Supported promotional plans by updating signage with price changes
- Observed safety protocols when transporting merchandise to alleviate item damage
- Maintained current knowledge of shelf planograms and seasonal plans to effectively merchandise products
- Learned all required tasks to maximize performance and work as a team, while help out in other areas as time permitted
Education
Waverly High School
Lansing, MINo Degree - Child Development
Notre Dame College
Cleveland, OHBachelor of Science - Food Marketing And Distribution
Western Michigan University
Kalamazoo, MI1997
Skills
- Records management
- Professional telephone demeanor
- MS Office proficiency
- Multitasking strengths
- Time management
- Attention to detail
- Ability to work independently
- Team player
- Multi-line phone ability
- Customer Billing
Timeline
Accounts Payable / Customer Service Representative
Duncan's Bath And Kitchen Center
05.2022 - Current
Customer Service Rep/Receptionist
Daprile Insurance Group, LLC
01.2018 - 09.2021
Barista/Kitchen
The Cafe At Wittenauer's
10.2013 - 12.2017
Merchandising Supervisor
ATA Retail Services Inc.
06.2011 - 10.2014
Substitute Teacher
Poland Local School District
09.2008 - 06.2014
Overnight Crew Member
Kohls Corp.
02.2006 - 10.2013
Waverly High School
No Degree - Child Development
Notre Dame College
Bachelor of Science - Food Marketing And Distribution
Western Michigan University
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