Tracey O'Sullivan
Addison,Illinois
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Social Care Manager
Better Living Homecare
06.2023 - 09.2024
- Received referrals from hospitals for clients requiring home help support to return or stay in their homes
- Clients varied from children, adolescents, adults and the elderly
- Needs from general house support to medical and mobility issues, Autism, Mental Health Diagnosis and Intellectual Disability
- Developed care plans reflecting the needs and preferences of the client, POA or family
- Reflecting their needs and preferences in their home care plans and agreements
- Ensuring that services align with other supports
- Monitoring of Personal Support Plans (PSP)
- Reviewing, updating, and auditing PSPs in accordance with requirements and regulations
- Carrying out weekly and monthly audits to include medication, Quality Improvement plans (QIP) and Monthly Visit reports (MVR)
- Communicating with clients' family members, in line with clients' preferences
- Supervision of staff and emphasis on continual professional development
- Facilitating staff meetings monthly, ensuring all staff training is up to date and that staff are kept up to date with organisational strategies for improvement
- Conflict management
- Time management
- Interviewing for new staff
- Attending and participating in MDT meetings, Annual Medical Reviews
- Developing reports prior to meeting and contributing relevant information to support continuity of care and achievement of goals and needs
- Safeguarding, reviewing, and screening of alleged abuse and developing interim and long-term safeguarding plans in collaboration with the organisation
- Risk Management
- Ensuring all assessments are completed and action plans achieved
- Managing risks to ensure safeguarding plans are achieved and risks are reduced
- Health and Safety
- Reporting any health and safety issues promptly and auditing health and safety practices and logs
- Incident Management
- Ensuring all significant incidents are reported, and action plans developed and achieved
- Interviewing, training and educating staff
Social Care Manager
Praxis Care
05.2022 - 06.2023
- Care of adults with complex needs varying from Autism, Mental Health Diagnosis, and Intellectual disabilities
- Ensuring daily care needs of residents are met and goals are developed and achieved
- Documentation of these tasks are completed comprehensively
- Updating key-working, Care plans, Covid 19 documents, Risk Assessments, Daily notes
- Monthly Finance audits of residents and petty cash
- Communicating with resident’s family members, in line with residents' preferences
- Supervision of staff and emphasis on continual professional development
- Facilitating staff meetings monthly, ensuring all staff training is up to date and that staff are kept up to date with organisational strategies for improvement
- Conflict management
- Time management
- Interviewing on a panel for new staff
- Completing monthly rotas
- Booking annual leave and completing monthly clockwise to ensure all staff are paid correctly
- Completing pay corrections in the event of any discrepancy
- Monitoring of Personal Support Plans (PSP)
- Reviewing, updating, and auditing PSPs in accordance with HIQA requirements and regulations
- Statement of purpose, Schedule 5 policies and Safeguarding statement are in place and compliant for HIQA registration
- Carrying out weekly and monthly audits to include medication, Quality Improvement plans (QIP) and Monthly Visit reports (MVR)
- Attending and participating in MDT meetings, Annual Medical Reviews
- Developing reports prior to meeting and contributing relevant information to support continuity of care and achievement of goals and needs
- Safeguarding, reviewing, and screening of alleged abuse and developing interim and long-term safeguarding plans in collaboration with the organisation
- Risk Management
- Ensuring all assessments are completed and action plans achieved
- Managing risks to ensure safeguarding plans are achieved and risks are reduced
- Health and Safety
- Reporting any health and safety issues promptly and auditing health and safety practices and logs
- Incident Management
- Ensuring all significant incidents are reported, and action plans developed and achieved
- Interviewing, training and educating staff
PPIM Social Care Manager
St Michael’s House
09.2020 - 05.2022
- Care of adults with complex needs varying from Autism, Mental Health Diagnosis, and Intellectual disabilities
- Ensuring daily care needs of residents are met and goals are developed and achieved
- Documentation of these tasks are completed comprehensively
- Updating key-working, Care plans, Covid 19 documents, Risk Assessments, Daily notes
- Monthly Finance audits of residents and petty cash
- Communicating with resident’s family members, in line with residents' preferences
- Supervision of staff and emphasis on continual professional development
- Facilitating staff meetings monthly, ensuring all staff training is up to date and that staff are kept up to date with organisational strategies for improvement
- Conflict management
- Time management
- Completing monthly rotas
- Booking annual leave and completing monthly clockwise to ensure all staff are paid correctly
- Completing pay corrections in the event of any discrepancy
- Monitoring of Personal Support Plans (PSP)
- Reviewing, updating, and auditing PSPs in accordance with HIQA requirements and regulations
- Statement of purpose, Schedule 5 policies and Safeguarding statement are in place and compliant for HIQA registration
- Carrying out weekly and monthly audits to include medication, Quality Improvement plans (QIP) and Monthly Visit reports (MVR)
- Attending and participating in MDT meetings, Annual Medical Reviews
- Developing reports prior to meeting and contributing relevant information to support continuity of care and achievement of goals and needs
- Safeguarding, reviewing, and screening of alleged abuse and developing interim and long-term safeguarding plans in collaboration with the organisation
- Risk Management
- Ensuring all assessments are completed and action plans achieved
- Managing risks to ensure safeguarding plans are achieved and risks are reduced
- Health and Safety
- Reporting any health and safety issues promptly and auditing health and safety practices and logs
- Incident Management
- Ensuring all significant incidents are reported, and action plans developed and achieved
House Manager
Daughters Of Charity
09.2015 - 07.2020
- Supporting and key-working 4 residents with complex needs (behaviours that challenge, autism, intellectual disabilities, self-injurious behaviour, in a residential home within the community
- Overseeing the Developing of Care Plans in conjunction with the resident to meet the individual needs of each residential
- Overseeing the daily delivery of residential service both in house and day service to ensure all residents needs and wants are being met
- Updating care plans, risk assessments, daily notes, resident’s accounts
- Preparing and Facilitating team leader and staff meetings, resident meetings and family meetings
- Attending and participating in MDT meetings
- Supporting residents to attend external day service
- Preparing and encouraging residents to engage in like skills; cooking, cleaning and personal well being as appropriate
- Staff supervision and mentoring
- Monthly rota and payroll
- Budget Planning
- Reporting to senior management in a timely manner
Agency Health Care
CPL HealthCare HQ
01.2011 - 09.2015
- St James’s Hospital: A&E, Burns wars, Psychiatry unit, general wards
- Beaumont Hospital: A&E, general wards
- Cappagh Hospital: Orthopaedics
- Drug treatment centres: Children and adults: Key-working, trauma and abuse
- Wheatfield Prison: 1:1 support
- Daughters of Charity
- Supporting patients with their daily needs in a supportive role
- Daily monitoring and documentation of patients' wellbeing
- Health and Safety
- Complying with all organisational guidelines and procedures
- Day / Night staff / Sleepovers
Personal Carer
Sean O’Sullivan
09.2007 - 01.2010
- Live-in carer for Grandfather
CNA
St Vincent’s University Hospital
08.1999 - 09.2007
- Patient care
CNA
Carysfort Nursing Home
02.1999 - 08.1999
- Patient care
- Associated Duties
Education
Management - Healthcare Management
Marino Open Training College
06.2021
Bachelor Of Social Care - Healthcare
Marino Open Training College
06.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Decision-making
- Problem resolution
- Organization and time management
- Calm under pressure
- Flexible and adaptable
Timeline
Social Care Manager
Better Living Homecare
06.2023 - 09.2024
Social Care Manager
Praxis Care
05.2022 - 06.2023
PPIM Social Care Manager
St Michael’s House
09.2020 - 05.2022
House Manager
Daughters Of Charity
09.2015 - 07.2020
Agency Health Care
CPL HealthCare HQ
01.2011 - 09.2015
Personal Carer
Sean O’Sullivan
09.2007 - 01.2010
CNA
St Vincent’s University Hospital
08.1999 - 09.2007
CNA
Carysfort Nursing Home
02.1999 - 08.1999
Management - Healthcare Management
Marino Open Training College
Bachelor Of Social Care - Healthcare
Marino Open Training College
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