Tracey Ouellettee
Exeter,NH
Summary
Well-spoken and educated Medical Office Coordinator Lead with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Detail-oriented and knowledgeable Medical Office Coordinator Lead skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 34 years of related experience, diligent nature and expertise in electronic records management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator Lead
Core Physicians LLC
01.2000 - Current
- Directs and evaluates the reappointment process, including physician profiling, integrating peer review information, and facilitating the resolution of quality management and other administrative issues
- Manages the Medical Staff Office operations and oversees the activities of the Medical Staff Coordinator
- Supports the development and integration of updates to the Medical Staff Bylaws, Rules and Regulations, Policies and Procedures in accordance with local, state and federal regulatory requirements
- Ensures that credential files contain up to date medical licenses, DEA certification, medical malpractice coverage consistent with the Bylaws and Rules # Regulations of the Medical Staff and other certifications as outlined in the Medical Staff Bylaws and Rules Regulations for each department
- Assumes overall responsibility for all aspects of the National Practitioner Database. Maintain credentialing software and implement changes/upgrades
- Handles and coordinates the appropriate release of information from other institutions/individuals requesting information about the hospital and/or Medical Staff
- Coordinates orientation programs for new physicians
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Increased office efficiency with effective management of medical records and documentation.
Medical Office Coordinator Lead
Dr. Bruce Bartolini
01.1990 - 01.2000
- Manages the Medical Staff Office operations and oversees the activities of the Medical Staff Coordinator.
- Directs and evaluates the reappointment process, including physician profiling, integrating peer review information, and facilitating the resolution of quality management and other administrative issues.
- Supports the development and integration of updates to the Medical Staff Bylaws, Rules and Regulations, Policies and Procedures in accordance with local, state and federal regulatory requirements.
- Ensures that credential files contain up to date medical licenses, DEA certification, medical malpractice coverage consistent with the Bylaws and Rules # Regulations of the Medical Staff and other certifications as outlined in the Medical Staff Bylaws and Rules Regulations for each department.
- Assumes overall responsibility for all aspects of the National Practitioner Database. Maintain credentialing software and implement changes/upgrades.
- Handles and coordinates the appropriate release of information from other institutions/individuals requesting information about the hospital and/or Medical Staff.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Increased office efficiency with effective management of medical records and documentation.
- Created memoranda and documents to relay important information to staff.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Created and maintained medical records from time of admission through patient discharge.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Coordinated staff development opportunities that fostered a culture of continuous learning and professional growth within the team.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
Education
Associate of Science - Hospitality Administration And Management
Northern Essex Community College
Haverhill, MA01.1997
Skills
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Office Management
- Medical Billing
- Medical Transcription
- Appointment Setting
- Healthcare administration
- Medical Coding
- Understanding of medical terminology
- Managing patient records
- Follow-up skills
- Insurance billing procedures
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Medical Office Coordinator Lead
Core Physicians LLC
01.2000 - Current
Medical Office Coordinator Lead
Dr. Bruce Bartolini
01.1990 - 01.2000
Associate of Science - Hospitality Administration And Management
Northern Essex Community College
- Licensed [Job Title] - [Timeframe]
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