Tracey Parker
Lakeland,FL
Summary
Knowledgeable Licensed Benefit advisor/CSR specializing in assisting customers with their needs and bringing 10+ years of related experience. Conscientious about completing thorough reviews to better serve our customers needs with current, effective systems. Excellent decision-making and prioritization skills.
Overview
23
23
years of professional experience
Work History
Licensed Benefit Advisor
Willis Towers Watson
Lakeland, FL
06.2021 - 03.2024
- Developed and maintained client relationships by providing detailed advice on benefit policies, procedures, and regulations.
- Conducted comprehensive benefits reviews for clients to ensure they had the best plans available.
- Provided guidance on retirement planning and investment options.
- Analyzed employee data to identify areas of cost savings in benefit programs.
- Assisted clients in understanding the complexities of health care reform legislation.
- Advised clients on compliance requirements related to health care laws and regulations.
- Reviewed claim forms for accuracy prior to submission to providers or insurers.
- Responded promptly and professionally to inquiries from both internal staff members and external customers regarding benefits-related matters.
- Responded to member questions regarding plan benefits and provisions.
Private Nanny
Amber Bridges
Lakeland, FL
09.2014 - 08.2021
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Provided positive reinforcement through rewards systems for good behavior.
- Developed an understanding of each child's individual strengths and weaknesses.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Planned age-appropriate educational activities designed to promote learning and development.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
Mail Sorter
United States Post Office
Bellmawr, NJ
09.2001 - 03.2010
- Sorted incoming mail for distribution to staff, departments and external customers.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Processed outgoing mail using postage meters and scales.
- Inspected incoming mail for damage or missing pieces.
- Labeled containers with required information before dispatching them.
- Ensured compliance with postal regulations and procedures.
- Performed daily maintenance activities on machines such as lubricating parts and cleaning equipment components.
- Reported any malfunctioning of the machine to supervisors immediately.
- Assisted in loading and unloading of trucks when necessary.
- Delivered mail within the facility using carts or vehicles as required.
- Picked up outgoing mail from designated locations in a timely manner.
Education
Associate of Arts - Communications
Cabrini University
Wayne, PA05-1997
High School Diploma -
Cherokee High School
Marlton, NJ06-1992
Skills
- Goal-Oriented
- Strong interpersonal skills
- Financial Acumen
- Employee Relations
- Adaptability and Flexibility
- Active Listening
- Multitasking
- Team building
- Professionalism
- Goal Setting
- Continuous Improvement
- Problem-solving aptitude
Timeline
Licensed Benefit Advisor
Willis Towers Watson
06.2021 - 03.2024
Private Nanny
Amber Bridges
09.2014 - 08.2021
Mail Sorter
United States Post Office
09.2001 - 03.2010
Associate of Arts - Communications
Cabrini University
High School Diploma -
Cherokee High School
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