Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Peterd

Customer Service
Mesa,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service/ Track Trucking Shipments

National Beef
Kansas City, MO
01.1999 - 12.2020
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained Number% accuracy while updating databases with Type data and verifying Type changes.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Customer Service Office Manager

ADA Appraisers Of Kansas City
Shaenee, KS
01.1997 - 01.1999
  • Launched quality assurance practices for each phase of development
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used Type strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised and performed human resource management functions for Number subordinates.
  • Trained and developed personnel to improve safety, employee relations and resolve Type issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Established team priorities, maintained schedules and monitored performance.

Education

Science

Ava High School
Ava, MO
08.1984 - 05.1988

Skills

Till counting

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Timeline

Customer Service/ Track Trucking Shipments

National Beef
01.1999 - 12.2020

Customer Service Office Manager

ADA Appraisers Of Kansas City
01.1997 - 01.1999

Science

Ava High School
08.1984 - 05.1988
Tracey PeterdCustomer Service